RHW Hotels Night Auditor in Lenexa, Kansas
The Hyatt Place Lenexa City Center is currently looking for hardworking, energetic and passionate people to join our team in the role of Night Auditor. This is a Full Time opportunity with shifts from 11 PM to 7 AM, Sunday through Thursday. This position has a starting wage of $15.00 per hour, however, we pay more based on experience.
Who Are We?
RHW Hotels is a well-respected hotel management company based out of Overland Park Kansas with properties throughout Colorado, Kansas, Missouri and Nebraska. We are made up of creative professionals who are committed to helping our business grow and providing excellent service to our guests through integrity, commitment, and leadership.
We only the hire the best and we take care of our team. We are a family organization and each person is extremely important to us. We show that through the Perks and Benefits we offer to each employee. We offer Health Insurance, 401k, Vacation Days after 6 months of employment, Referral Bonuses, Hotel Discounts and a trip provided by us after 5 years of employment.
When you join RHW you do more than simply switch companies to advance your career. You become part of the RHW family, a group of talented women and men who drive guest satisfaction, give back to our communities and exceed guest, associate and investor expectations.
The purpose of the Night Auditor is to accurately balance the hotel’s operating transactions and prepare financial reports on a daily basis, and also to provide the utmost in service to our hotel guests and staff by accommodating their needs/requests while balancing the interests of the hotel, and by coordinating with other departments when necessary to maintain the standards set forth by Hyatt and meet the high expectations of our guests and patrons.
Duties and Responsibilities:
Check guests in and out of the hotel and make future reservations when necessary
Post and rebate room, tax, and other miscellaneous charges to guest accounts
Administer hotel guest payment policies
Process credit card transactions and finalize those transactions completed during the day
Create and print required reports
Prepare folios for departing guests
Process GNS reservations
Responsible for knowing hotel emergency policies
Be able to handle hotel phone system, transfer calls, and take messages for guests and
Take, modify, and cancel guest reservations, inputting same into computer while noting any special requests
Clean the dining area and other lobby areas thoroughly each day
Answer guest questions regarding hotel and local area facilities and services
Maintain daily an accurate inventory of available rooms
Communicate hotel facilities and services to guests at check-in
Responsible for maintaining hotel key security system
Administer guest safe deposit boxes
Maintain cleanliness and orderliness of front desk and lobby area
Open and close shifts; make accurate cash drops
Ensure all credit cards, cash and change fund are balanced throughout the shift
Notify housekeeping and maintenance of any reported problems in guest rooms or on hotel grounds
Maintain an inventory of special guest service items such as rollaways, cribs, etc.
Work and communicate with other departments to ensure the smooth operation of the hotel
High School Diploma or GED Preferred
Proven record of positive customer service experience
Previous Front Desk Experience Preferred
Previous Hotel Experience Preferred
Customer Service Driven
Strong Work Ethic
Must maintain professional image at all times
Must be able to stand for up to 8 hours daily
Must be able to lift up to 40lbs alone
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