Job Information
Jack Henry & Associates Mid-Level Corporate Technical Instructor in Lenexa, Kansas
Mid-Level Corporate Technical Instructor
JobID
12248
Position Level
Individual Contributor
Team
Business Operations
Position Type
Regular
Working Time
Full-Time
Locations
Allen, Texas, Birmingham, Alabama, Lenexa, Kansas, Monett, Missouri, Remote, Remote, Springfield, Missouri
Travel Requirements
15%
Description & Requirements
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At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.
An Advanced Corporate Technical Instructor will join our Digital Education team that focuses on design and delivery of software application service training to our customers. In this role, you will be responsible for providing training courses to customers and employees who are undergoing a product installation/conversion, as well as, those who request continuing education. The ideal candidate will be able to work effectively within a team environment and has an extensive knowledge working with financial institutions.
This position will be filled to work at the following Jack Henry office locations: Lenexa, KS, Monett, MO, Springfield, MO, or Remotely within the U.S.
The target salary range for this position is $48,800 – $70,000, based on location and experience.
What you’ll be responsible for:
Create, design, and maintain training materials and procedures for each customer scenario.
Maintain education environment for training purposes.
Provide follow-up on any questions asked during training that required post-training research. Ensure all questions are answered timely and thoroughly.
Seek increased knowledge of features and functions of products and services. Increase knowledge of current training techniques and practices. Keep current on product changes and upgrades.
May perform other job duties as assigned.
What you’ll need to have:
A minimum of 5 years of experience in software applications training, educational design, and/or supporting a financial institution.
Experience and knowledge within the financial industry.
Proficiency in programs such as WebEx or other web-based training, PowerPoint, and other presentation software and tools.
Ability to design and deliver quality software applications training that meets expectations of the trainee audience.
Excellent written and verbal communication skills.
Ability to travel up to 25% to attend JHA meetings, trainings, and/or professional conferences.
What would be nice for you to have:
Bachelor’s degree.
Enterprise Workflow experience
An understanding of training and development methods.
Ability to evaluate training effectiveness.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.
Why Jack Henry?
At Jack Henry, we pride ourselves through our motto of, "Do the right thing, do whatever it takes, and have fun." We recognize the value of our associates and believe much of our company’s strength and success depends on their well-being. We demonstrate our commitment by offering outstandingbenefit programs (https://jackhenry.avature.net/careers/LifeAtJH) to ensure the physical, mental & financial wellbeing of our people is always met.
Culture of Commitment
Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Visit ourCorporate Responsibility (https://www.jackhenry.com/corporate-responsibility) site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.
Requests for full corporate job description may be requested through the interview process at any time.