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Jack Henry & Associates CX Communications Specialist, Intern - 2022 in Lenexa, Kansas

CX Communications Specialist, Intern - 2022

General information

JobID: 9907

Position Level: Individual Contributor

Team: Business Operations

Position Type: Regular

Working Time: Full-Time

Locations: Allen, Texas, Charlotte, North Carolina, Lenexa, Kansas, Remote, Remote, San Diego, California, Springfield, Missouri

Travel Requirements: 10%

Description & Requirements

At Jack Henry & Associates, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you’ll join us. We can’t do it without you.

What you’ll be responsible for:

  • Providing intentional planning and crafting of all Customer Experience communications.

  • Connecting with the CX Management Team (CXMT) and identifying critical communication needs within the department, as well as communication needs between the 5 CX Operational teams (CXOTs).

  • Developing, administering, and tracking communication plans, both current and future.

  • Drafting messages that will be sent out to the business and JH customers.

  • Partnering with department SMEs when process changes or updates are needed to be communicated.

What you’ll need to have:

  • Enrolled at an accredited university or technical program with a graduation/completion date of December 2022 or May 2023.

  • Strong understanding of Office 365 products.

  • Be able to work up to 40 hours per week throughout the summer internship with minimum absences.

  • Meet legal requirements to work in the U.S. for an indefinite period of time without any sponsorship.

What would be nice for you to have:

  • Pursuing an undergraduate or graduate degree in Communications, Business, Marketing, or an MBA.

  • Excellent presentation and communication skills.

  • Extremely detail oriented.

  • Ability to communicate to different audiences; including: front line Associates, managers, executives, and JH customers.

  • Basic understanding of the FinTech industry.

If you’ve got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're eager to meet motivated people who align with Jack Henry’s mission and can contribute to our company in a variety of ways.

Why Jack Henry?

Our 10-week internship program runs June 6, 2022 – August 12, 2022. You will have the opportunity to partner with the industry’s best talent to produce highly visible results that impact the business and our customers. You will receive on the job training through mentorship and hands-on learning experiences. We also offer competitive wages (pay starting at $22.00/hour) and 88% of our interns receive a job offer at the end of the program.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Rising to meet challenges and seeking opportunities is part of who we are as an organization. Our culture has helped us stay strong through challenging times and we credit our dedicated associates for our success. Check our2020 Corporate Sustainability Report (https://ir.jackhenry.com/static-files/f96cd0fc-ad8d-478e-a600-c16095c6d209) to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

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