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Aston Carter Customer Service Rep in Lenexa, Kansas

Description:

Handle all customer contact received by telephone, in writing, and in person. Troubleshoot inquiries.

Follow-up with customers on issues that cannot be resolved immediately.

Handle all customer inquiries by telephone regarding verbal reporting of results, concerns of service failures and other duties to provide customer satisfaction.

Report laboratory results to clients using established protocols.

Document reporting or call history in the patient file and maintain appropriate records.

Contact the client to resolve routine matters related to patient testing and result reporting.

Use established protocols for reporting client concerns.

Other duties as required to meet the customer requirements.

Understands the importance of Quality Service and how it is measured. Prior customer service experience preferred.

Skills:

Customer Service, Data Entry, bilingual, Medical, Call Center

Top Skills Details:

Customer Service, Data Entry, bilingual

Additional Skills & Qualifications:

1+ year of call center experience

Medical industry a plus, will be using medical terminology over the phone

Tenure of at least 1 year in previous role

Must have high school diploma or equivalent

Experience Level:

Entry Level

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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