United Technologies Corporation Customer Account Administrator in Lenexa, Kansas

Job ID: 469260

City: Lenexa

State: Kansas

Country: United States

Category: Corporate Careers, Marketing

Job Type:


Collins Aerospaceis a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions — whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you’ll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.

As a leader in the aerospace industry, we have a number of exciting positions available right now, including a Customer Accounts Administrator Administrator in the discipline of Sales & Marketing in our Oxygen & PSU Products business located in Lenexa, KS .


Reporting to the Manager of Contracts & Customer Service, the Customer Accounts Administrator directs activities concerned with complex customer contracts, orders, inquiries and/or complaints. Incumbents utilize knowledge of products, product availability, sales territories, and individual customers to provide a key communications link to the customer.


  • Following general instructions, with some discretion as to work details, coordinates assigned activities involved in accepting, monitoring and performing contracts and subcontracts between company and customers.

  • Gathers a variety of pre-award pricing & information for analysis prior to contract agreement.

  • Participates in pre-contract discussions and prepares contract documents and content.

  • Analyzes contract documents to determine contractual obligations, preparing recommendations regarding modifications and terms of acceptance

  • Monitors company performance on contractual obligations and contract termination activities.

  • Oversees the review of incoming contracts and modifications for conformance to original proposals.

  • Gathers information and prepares reports on contract compliance status, identifying deviations and recommending action.

  • Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.

  • May review pertinent governmental procurement regulations and commercial contract practice trends.

  • Makes special studies, investigations and analyses and prepares related reports.

  • Interacts with Sales, Supply Chain/Logistics, Production and Philippines staff, daily.

  • Researches and obtains resolution of a variety of customer complaints and issues.

  • Performs other related duties as required..


  • Bachelor’s degree from four-year college or university and at least ofive (5) year related experience and/or training; or equivalent combination of education and experience

  • Intermediate proficiency in Microsoft Office suite


  • Business-to-Business customer interaction experience

  • Ability to influence others without having direct authority

  • Moderate to strong math and numbers skills / very analytical

  • Strong written communication skills

  • Strong ability to prioritize

  • Self-reliant through critical thinking and problem solving

  • Desire to work in a dynamic, fast-paced environment where exact protocols may not exist

  • Organized and able to prioritize multiple assignments running concurrently for timely, high quality results

  • Interest and ability to understand technical products at a basic level

  • Ability to understand complex business relationships that involve three or four parties

  • Aerospace interest/knowledge/experience a plus

EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.


Thank you for your interest in a career at United Technologies! We will soon upgrade to an improved job application system to simplify the apply experience. You will still be able to apply to any of our current job openings through December 18, 2018. On January 2, 2019, our new and improved job application system will launch; please check back on that date to see all of our job openings.