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Grundfos Americas Corporation Application Engineer 1 in Lenexa, Kansas

Application Engineer 1

  • Deadline:2019-10-31

  • Location:Lenexa, Kansas, United States

  • Employment type:Regular

  • Hierarchy level:Entry Level - Starter (basic experience)

  • Job category:Customer Service

General Summary:

Provides prompt and professional technical product support and product pricing to external customers for all Grundfos products.

Principal Duties and Responsibilities:

Establish a working relationship with our customers by communicating via mail, telephone, or personally with customer or company employee by performing the following duties.

  • Responds to customer inquiries related to product pricing, and deliveries.

  • Assist in selecting the correct product to best meet the customer’s needs.

  • Provides product documentation and information to support external customers.

  • Guides customers to the appropriate direct distribution customer.

  • Provides first line technical support for pump applications.

  • Route requests and unresolved issues to the designated area.

  • Provide aftermarket parts support for Domestic customers for all Grundfos products.

  • Assist customers with responsible installation of products.

  • Responsible for interdepartmental correspondence communicating customers’ concerns.

  • Documents all customer interactions and complaints through the CRM system.

  • Required to meet or exceed Customer Support Center quality assurance standards on a consistent basis.

Education and Experience:

Bachelor’s degree in engineering or other technical discipline preferred, or equivalent or two to three years of experience in a technical role within the pump industry or equivalent field.

Required Knowledge, Skills and Abilities:

  • Must display a strong mechanical ability.

  • Ability to manage multiple customer requirements in a fast-paced environment.

  • Displays the ability to organize and maintain various files and logs.

  • Demonstrates the ability to own customer requests and follow them to completion.

  • Excellent experience with computers and software.

  • Capable of communicating to a technical or non-technical audience.

  • Strong written and verbal communication skills.

It is Grundfos policy to provide equal employment opportunity to all it employees and applicants regardless of: race, color, religion, sex, age, sexual orientation, gender identity, national origin, physical or mental disability or veteran status.