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Hanes Brands Accounts Receivable Associate - 20752-0522-42824-3597 in Lenexa, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12023254 Overview



The Accounts Receivable Associate position is responsible for establishing and maintaining working relationships with our customers by communicating via email and telephone. This position will provide effective customer service for all internal and external customers by utilizing in-depth knowledge of company billing and invoicing information and procedures.


Responsibilities



+ Ensures professionalism and politeness with every customer by assisting them with their questions or concerns regarding placed orders, invoicing, and billing


+ Directs customers to appropriate department based on the specific request or situation


+ Enters customer refunds into refund database


+ Updates tax exempt status of customer accounts


+ Processes customer credit card payments


+ Completes customer account analysis and resolution


+ Communicates with supporting departments to ensure continuous customer satisfaction


+ Communicates with appropriate staff or supervisor when concerns or issues arise


+ Corresponds with customers by phone, email, and voicemail


+ Participates in call evaluations


+ Completes position specific training plan, and engages in continuous development utilizing a developmental plan


+ Works with all departments, and all employees, to uphold company values of delivering a dedicated, caring team, driven by passion and integrity




Qualifications



Minimum Education and Experience Required:


+ High School Diploma or equivalent


+ 6 months to one year of related customer service experienced preferred


+ Comfortable with a team-based work structure; ability to remain flexible to change within the work environment and scope of responsibility


+ Working knowledge of MS Office (Word, Excel, Outlook)


+ Excellent verbal, written, and interpersonal communication skills


+ Ability to work independently on assigned tasks as well as to accept direction on given assignments


+ Ability to work collectively with a team


To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status


EOE/AA: Minorities/Females/Veterans/Disabled


Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly:


Telephone: 877.999.5553


Email:HBI_TA@hanes.com

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