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Conduent Senior IT Operations Analyst in Lebanon, Kansas

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


  • Plan the release of project deliverables and release life cycle.

  • Measure and monitor progress to ensure application releases are delivered on time.

  • Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.

  • Manage relationships (internal and external) and coordinate work between different teams at different locations.

  • Manage customer relationship when it comes to release timing and expectations

  • Conduct release readiness reviews, milestone reviews, and business Go/No-Go reviews.

  • Regular release reporting.

  • Communicate release details and schedules to the Business as required.

  • Work with DevOps engineers to assist with code packaging.

  • Work with DevOps engineers to understand impacts of branches and code merges.

  • Continually work towards making improvements in the release process.

  • Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.

  • Research new software development and configuration management methodologies and technologies and analyzes their application to current configuration management needs

  • Make improvements in the methodologies used for configuration management and development of software that helps to find ways to use in configuration management.

Ideal Qualifications:

  • Bachelor's degree in Computer Science or related field.

  • Experience in release management in multi-tenant cloud environments.

  • Knowledge of software development lifecycle.

  • Previous hands-on release management experience.

  • Solid understanding of project management principles.

  • Working knowledge of AWS, Git, Jenkins, Jira, and Excel

  • Demonstrated ability to coordinate cross-functional work teams toward task completion.

  • Demonstrated effective leadership and analytical skills.

  • Advanced written and verbal communication skills.

  • Working knowledge of Cache


  • Bachelor's degree from four-year College or university; plus, at least 3-5 years of related experience and/or training; or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

  • Variable work hours, including evenings and weekends, may be required due to the nature of installed technologies and utilization requirements.

  • Must be comfortable with change, close collaboration, and possess strong conflict resolution skills.

  • Effective verbal and written communications. Ability to adapt communication style to suit different audiences (technical and non-technical).

  • Knowledge of software development lifecycle and quality control practices. Ability to recognize and recommend needed changes to software development practices and procedures.

  • Experience building and implementing release management practice including processes, procedures, and documentation.

  • Understanding of project management practices, frameworks, and methodologies including ITIL, Agile, and Waterfall.

  • Experience with Continuous Integration and Continuous Delivery (CI/CD).

  • Experience with team-oriented software development tools, including version control (e.g., Git, SVN, etc.) and software lifecycle (e.g. Jira, Confluence, etc.).

  • Intermediate proficiency with Microsoft Excel.

Qualified candidates must be U.S. Citizens or hold Green Cards for consideration


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .