Conduent Content Knowledge Manager (Proposal Baseline Editor) in Lebanon, Kansas
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The mission of the Proposal Development Center's Content Team is to create and maintain best-in-class, compelling content to support proposal writers in responding to the value Conduent's products and services bring to their clients. Our strategy is to:
Create and maintain easy and intuitive access to high-quality baseline content
Apply consistent writing style standards for unified voice across content and business areas
Create narratives that are client-centric, concise, and compelling
Improve the quality and accuracy of the content with which proposal teams start, resulting in more time for customizing responses, developing graphics, and polishing content
Build strong relationships with internal customers to ensure quality measures are met
We are looking for a candidate who has strong editing and writing experience with volumes of detailed material, including the ability to evaluate proposal responses for appropriate baseline content; to revise content as generic, writer-ready copy; to publish content and index it appropriately in the proposal library; and to train users in effectively using baseline material. The selected candidate will be assigned a primary business area with which to work.
This is a perfect opportunity for someone that desires to help build a best-in-class baseline team. If you are passionate about editing, desire to create compelling client-centric baseline content, and want to be a part of a winning sales organization, this is the perfect opportunity for you.
Compelling Content Development
Edit and rewrite narrative so that it is client-centric, concise, and compelling
Follow Conduent, departmental, and project standards for tone of voice and writing style
Interview Subject Matter Experts as needed to obtain needed information
Review visual elements and graphics in baseline content and make suggestions for improvement and/or suggest areas where adding new graphics and visual elements may improve baseline quality for future proposals
Store and tag text and image files (i.e., graphics, screenshots, pictures) in accordance with project processes and metadata guidelines
Maintenance of Baseline Content
Conduct ongoing quality control of baseline both in progress and after completion
Review baseline based upon expiration date or new solutions and revise as necessary
Meet with the Content Management team to discuss ongoing initiatives such as indexing and metadata reviews, updated corporate information pertinent to the business area, and content that can be used across business area
Participate in training of new and existing users of the library
Proposal Business Area Knowledge
Become a subject matter expert (SME) on the solutions, services, and products of your assigned business area
Maintain a strong knowledge of evolving regulations and emerging industry trends in your assigned business area
Understand the market landscape and leverage competitor intelligence to enhance content positioning
Coordinate and manage relationships with the assigned lines of business to acquire and manage updates to content
Serve as a resource on available baseline content to proposal, sales, and business staff, responding to requests for information and assisting users with locating content
Education, Experience and Capabilities
A Bachelor's degree in English, Communications, Journalism, Marketing, Business, or similar field
Five years of public sector domain writing (e.g., marketing, technical, or proposal writing)
Background in child support, eligibility & enrollment, and federal & state services and solutions is preferred.
Background in PBM, healthcare, Medicaid and Medicare management programs supporting clinical support, disease management and member and patient solutions across the healthcare system.
Outstanding written and verbal communication skills in English
Demonstrated strong liaison, interpersonal, and communication skills, including the ability to build relationships across a range of professional or disciplinary areas
Demonstrated ability to work independently with initiative, work collaboratively as part of a team, set priorities, and balance the demands of a complex working environment
Comfortable with interviewing SMEs and coordinating requests for information
Experience and working knowledge of applying formatting and text styles in Microsoft Word
Experience with proposal baseline or a content library is a plus
Experience with public sector system functionality, public sector operations, or technical system infrastructure is a plus
Experience with Shipley or Association of Proposal Management Professionals (APMP) is a plus
Experience in new business development, including proposal preparation, is preferred
Must be proficient in latest versions of MS Office applications (Word, PowerPoint, Excel) and SharePoint.
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .