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Panasonic Front Office Administrator in Leawood, Kansas

Essential Job Functions :

  • Make commitments with regard to areas of business such as financial obligations, turn-around-time, expedited repairs, customer accommodations, etc.

  • Act as a liaison between the organization and external customers

  • Explain services, policies, rationale for decisions, and company procedures to customers

  • Request and format reports for management or personal analysis

  • Analyze and determine whether or not company is liable/responsible for perceived mistakes or claims escalated bycustomers

  • Compose letters or correspondence requiring independent judgment as to content

  • Complete general office duties such as filing & mail

  • Perform customer service follow-up calls

  • Perform quality inspections of all completed processes

  • Enforce new policies and has authority to implement policy exceptions

  • Generate estimates of repair as well as part sales for both commercial and individual customers

  • Read and interpret schematic diagrams and technical manuals for product identification

  • Provide customer service support while answering inbound calls

  • Create and maintain a variety of documents & administrative records which may contain proprietary information

  • Provide clerical support including customer contact, invoice preparation, reporting & shipping coordination

  • Provide feedback to supervisors of any observed trends or customer concerns

  • Miscellaneous daily tasks including clean-up activities

  • Other job duties as assigned

Requirements :

  • High school diploma (or equivalent) with one or two years additional education

  • Prior customer interaction experience

  • Working knowledge & efficiency using Microsoft Office and Windows Operating Systems

  • Possess good organizational and decision-making skills

  • Excellent verbal & written communication skills

Heartland Customer Solutions is an EEO/Affirmative Action employer.

The above information is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities as needed.