Ascend Learning, LLC Customer Service Representative in Leawood, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/10784504

Ascend Learning; LLC (www.ascendlearning.com) is a leading provider of technology-based educational, curriculum and assessment solutions for high-growth careers in a range of industries, including healthcare, fitness and wellness, and insurance and financial services. We provide outcomes-based solutions aimed at helping people enter, sustain and succeed in their chosen fields. Ascend employs more than 1,000 employees, with headquarters in Burlington, Mass., and offices in Kansas City metro, Phoenix metro, Minneapolis-St. Paul, Walnut Creek, California, Ann Arbor, Michigan, and the U.K.

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ExamFX, a division of Ascend Learning, helps insurance and financial services companies license their employees. They are the industry leader in online training and assessment for Professional Pre-Licensing in Insurance and Securities exams.

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We are currently seeking Customer Service Representatives in our Leawood, KS office. These Rep?s will be responding to customer's inquiries or complaints regarding the organization's products or services via phone, email or online chat. The role coordinates problem resolution with appropriate departments and informs customer of standard procedures or resolution of product problems on service issues.

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Responsibilities

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+ Confer with customers via phone, email, and online chat about products, services, and account information and address and resolve customer service issues.

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+ Keep records of customer interactions or transactions, recording details of inquiries, complaints, comments, or actions taken.

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+ Support the sales team and clients with assistance in accessing resources.

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+ Maintain a working knowledge of products, services, policies, and marketing trends within the business to serve as an internal information source for departments and provide recommendations suited to each customers? needs.

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+ Identify technical errors and user error trends by call and email tracking, peer discussion, and internal dialog and report those trends to management and appropriate departments.

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Education and experience

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+ High school education or equivalent; Associate?s degree is preferred

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+ One to three years of customer service experience

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+ Previous call center experience is preferred

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Skills and Abilities

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+ Demonstrating ability to provide outstanding customer service

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+ Basic computer skills, specifically Microsoft Excel and Outlook

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+ Excellent verbal and written communication skills

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+ Strong critical thinking and problem solving skills

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+ Excellent listening skills

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+ Ability to plan and organize work, set priorities, and direct own activities with limited supervision

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+ Demonstrated ability to multi-task

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+ Ability to adhere to a schedule

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+ Openness to additional responsibilities

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Ascend Learning, LLC is proud to be an equal opportunity employer(M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.