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Panasonic Call Center Agent in Leawood, Kansas

Job Duties:

  • Provide exemplary customer service to internal and external customers

  • Provide support for product specific incoming calls, chats and emails

  • Demonstrate timely and efficient resolution of customer contacts

  • Exercise empowerment within guidelines when accommodating customers

  • Evaluate, research and escalate as appropriate for skill level

  • Support customer requests for general inquiries and route as appropriate

  • Accurately document customer contacts within product-specific ticketing systems

  • Demonstrate efficient and appropriate use of resources

  • Demonstrate knowledge and ability to learn new products and product types

Job Requirements:

  • Previous call center experience preferred

  • A+ Certification preferred

  • Fundamental understanding of electronics required

  • Ability to read and understand technical documents and manuals

  • PC literate with the ability to use Microsoft Word, Excel and Power Point

  • Ability to perform multiple tasks simultaneously

  • Ability to work in a diverse, team-based environment

  • Ability to work independently with limited guidance

  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment

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