Meritrust Credit Union Retail Manager in Lawrence, Kansas

The primary function of this position is to deliver high quality service to our members. This includes identifying members’ needs and offering Meritrust products and services.

Drives for Results

Drives revenue and member loyalty through proactive interactions; grows branch

revenue through the acquisition and share of wallet growth of consumer and

business households as well as through collaborative partnerships with

eco-partners and community involvement activities; actively walks the retail floor,

moving seamlessly to assist members, coach associates and ensure sales and

service expectations are achieved.

Leads Member Focus

Leads, coaches and executes a best-in-class member experience within an omni

channel environment; knowledgeable of the values, practices and market tolerances

that align member needs and satisfaction and leverages that information to create

customized member solutions.

Builds Winning Teams

Develops talent by creating engaged, inclusive and diverse teams who are

empowered to speak freely and act with integrity; leads the performance

management process for all direct reports; celebrates significant team and

individual success; recognizes high performers.

Guides Effective Change

Recognizes the need for and takes personal accountability to adapt to and lead

others through organizational change while maintaining focus and productivity.

Supports Vision and Purpose

Ensures positive, successful communication of retail branch channel’s direction,

vision and mission.

Facilitates Compelling Communication

Understands and applies eective communication concepts, tools and

techniques; able to transmit, receive, and accurately interpret ideas, information,

and needs.

Service

Connects the behavior of selling to the accepted execution of service; ensures a

best-in-class experience through the attraction, on-boarding, coaching and

development of Universal Associates who fulfil the responsibility of first impression

specialist, key influencer and experience curator.

Leadership Competencies

Utilizes branded sales process to incorporate member segments, market

opportunities, competitive forces and sales team effectiveness; identifies priorities

and ensures sales teams execute against plans that focus on deepening client

relationships, elevating market share and increasing share of wallet; drives sales

teams to build a strong pipeline; relates branch and individual performance to

company’s balanced scorecard.

Referrals

Leads and impacts a broad range of eco-system partners in an omni channel

environment; translates referral goals into behaviors and actions that demonstrate

sales targets.

Education

Applies knowledge of and ability to educate members and associates on banking

issues, regulations, and business practices; advises, educates and engages

employees and members on a variety of technological tools and resources, allowing

them to explore solutions to achieve their immediate goals and overall financial well

being.

  • 3-5 years of similar or related experience in sales and employee development preferred.

  • Previous financial institution experience of 5 years or more preferred, including cash handling and member service. Knowledge of principles and practices of a financial institution

  • Excellent oral communication skills

  • Ability to operate applicable PC programs necessary for job function

  • 4 year college degree or specialized training preferred

ID: 2018-2535

Hours (i.e. Mon-Fri 9am-6pm & some Sats 9am-12noon): Mon-Fri 9am-6pm and Saturday rotation 9am-12noon

Street: LAWRENCE WEST

Street 2: 650 Congressional, Suite 400

External Company Name: Meritrust Credit Union

External Company URL: www.meritrustcu.org

Post End Date: 1/31/2019