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Rose International, Inc. Customer Service Representative in Lawrence, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11299002 Position Title: Customer Service RepresentativePosition Number: 348021Location: Lawrence, KS 66044Position Type: TemporaryRequired Skill Set:Call Center, Customer Service, TypingPosition Description:**C2C is not available****Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**LOOKING FOR ENGLISH or SPANISH speaking CSR''sJob Title: Customer Service Representative (Remote)Location: Lawrence, KS 66044 Remote WFH (Remote)Hours: 7:00 AM - 6:00 PM (8 Hour shift)6 months TempEstimated Start: 11/02/2020Training Hours: Mon - Fri 8-5, 3-4 weeksMonolingual: $11 an hourBilingual: $12 an hourJob Duties Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken Follow standard operating procedures to ensure consistency and accuracy Address customers inquiries and resolve problems to ensure that appropriate changes are made Refer unresolved customer grievances to designated departments for further investigation Communicate with supervisor regarding any potential needs or concerns Perform data entry accurately Perform other duties as assigned by managementEducation and Experience Requirements High school diploma or GED required Associate degree is preferred Excellent organizational, written and verbal communication skills Ability to perform comfortably in a fast-paced, deadline-oriented work environment Ability to work as a team member, as well as independently Ability to maintain confidentiality and security of all information Ability to comply with current and updated policies and procedures Ability to interact courteously and effectively with a diverse population Proficient in the use of Microsoft Office products Must be able to remain in a stationary position for an extended period of time Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds Work is constantly performed in an office environmentRose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)