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Berry Global CUSTOMER CARE SPECIALIST in LAWRENCE, Kansas

Overview

About Berry

At Berry Global Group, Inc. (NYSE: BERY), we create innovative packaging and engineered products that we believe make life better for people and the planet. We do this every day by leveraging our unmatched global capabilities, sustainability leadership, and deep innovation expertise to serve customers of all sizes around the world. Harnessing the strength in our diversity and industry-leading talent of over 40,000 global employees across more than 250 locations, we partner with customers to develop, design, and manufacture innovative products with an eye toward the circular economy. The challenges we solve and the innovations we pioneer benefit our customers at every stage of their journey. For more information, visit our website , or connect with us on LinkedIn or Twitter.

As a member of customer care group, the Customer Care Specialist will be responsible for ensuring timely order entry, timely order acknowledgement to the customers, timely load

creation for carrier planning, proactive communication to customers on order status, timely invoicing, and managing our mid-tier to large customer accounts for the CPNA Division.

Responsibilities

  • Order Entry - Ensures customer order is encoded (Automatic or Manual) accurately and on-time. Evaluatesorder quantity versus set minimum requirements. Evaluates requested delivery dates/ship dates versuspublished lead time. Ensures customer alignment on order lead time.

  • Order Acknowledgement – Ensures orders are acknowledged and communicated back to the customers within24 hours. If process is via Auto Acknowledgement, ensures all information communicated are accurate andrealistic. Managing customer expectation in this step is very critical in satisfying customer needs.

  • Order Status Communication – Generates or/and analyzes open order reports. Evaluates and confirms shipdates with the plant and shipping teams then communicate to customers at least 1 week ahead of the ship date.Responsible for keeping the customer informed of status of the order ahead of time ensuring customer wouldhave enough time to change/alter order to mitigate negative situation.

  • Demand Management and Control - Works very closely with the Plant Schedulers to ensure demand signal isunderstood in developing a cost-effective shop floor schedule.

  • Order Fulfilment Process Improvement – Responsible for finding process improvement opportunity to simplifyday-to-day routine freeing up more time communicating with customers.

  • Service Risks Mitigation – Responsible for determining and escalating service risks and issues through properchannels in seeking resolutions and mitigation plans.

ADDITIONAL RESPONSIBILITIES NOT TO EXCEED 30% OF WORKLOAD: New Item Requests, Quote Requests, Customer Incident

Tracking (TICS), Sample Requests, Requests for Specs, Drawings and Regulatory Documents.

Qualifications

• Bachelor’s Degree or Associate’s Degree Preferred in Management, Sales, Marketing, or Supply Chain or

• 5-7 years’ experience in customer service in a fast moving consumer or manufacturing environment

• Previous team leadership or training experience

• Demonstrates excellent interpersonal communication skills within fast-paced environment

• Excellent communication with internal and external customers, both written and verbal

• Proficiency in gathering, analyzing and interpreting data

• Ability to make fact based decisions and understand the impact of these on our customers and business

• Excellent attention to details

• Ability to work effectively with little supervision

• Self-starting

• Proficient in Microsoft Excel and related Office applications

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. (https://careers-berryglobal.icims.com/jobs/24124/customer-care-specialist/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834445335)

Location US-KS-LAWRENCE

Job ID 2024-24124

Position Type Regular Full-Time

Category Customer Service

Location : Address 2330 PACKER ROAD

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