TAD PGS, Inc. Client Services Representative in Lawrence, Kansas

Client Services Representative

Category: Call Center/Customer Service

Description:

Looking for a Customer Service Representative job in Lawrence, KS? We have the job for you! Apply today for immediate concideration.

What does a Customer Service Representative do?

  • Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services.

  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken.

  • Address customers inquiries and resolve problems to ensure that appropriate changes are made.

Still interested? If you meet the following qualifications, apply today!

  • High school diploma or GED required.

  • Excellent organizational, written and verbal communication skills.

  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment.

  • Ability to work as a team member, as well as independently.

  • Ability to comply with current and updated policies and procedures.

  • Ability to interact courteously and effectively with a diverse population.

  • Proficient in the use of Microsoft Office products.

Company Description:

TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve.TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance.

Location: Lawrence , KS

Minimum Experience (yrs): Not Specified

Required Education: H.S. diploma or equivalent