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Meineke Car Care Center Automotive Technician in Lawrence, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11904022

Technician Job Description


+ Customer Service


+ Greet every customer within 10 feet of you – smile & say hello or thank you


+ If possible, answer the phone when no front staff are available to answer in the first 4 rings – give appropriate greeting, take name and number for call back


+ Work hard to make every customer experience a good one in whatever way you can


+ Follow center dress code and appearance standards at all times


+ Inspections


+ Perform full courtesy inspection according to Meineke inspection procedure on every vehicle that comes into the center.


+ Use Meineke inspection form to document all findings


+ Be able to perform complete inspection in 10-15 minutes


+ Review inspection findings with service advisor or manager after every inspection; verify that he or she understands any findings and recommended work


+ Documentation


+ Fully document all recommended repairs and maintenance items on inspection form


+ Document all OBDII codes, TSB numbers, recall numbers, and other alerts on inspection form/work order


+ Sign all inspection forms & work orders once work is completed


+ Repairs


+ Check all parts with service writer as they arrive to verify correct parts & quantity


+ Do quality work; fix it right the first time


+ Complete repairs in a timely manner


+ Be truthful about your abilities at all times; ask for help when you need it


+ Test drive all repairs as needed; verify work is done correctly


+ Maintain cleanliness of vehicles, inside & out – follow Meineke procedures for “Do Quality Work”


+ Re-check any comebacks; ensure issues are resolved (no diagnostic charge is guaranteed for previously paid repairs).


+ Center Upkeep


+ Clean your workspace and any mess you’ve made


+ Maintain your own toolbox; keep it secure and organized


+ Assist with shop maintenance, stocking & cleaning as assigned


+ Assist with regular equipment maintenance and upkeep as assigned


+ Training & Certification


+ Maintain any ASE certifications


+ Keep up continuing education to ensure you are qualified to work on all makes and models of vehicles, all new technologies


+ Maintain state certification for emissions/inspections as appropriate


+ Pursue additional training opportunities on a regular basis as agreed/recommended by manager


+ Additional Duties


+ Follow all center policies & procedures


+ Do anything else asked of you

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