Comrise Inc. IT Manager (Mandarin) in Kansas, Kansas
Position: IT Manager
Location: Kansas City
To effectively support company’s business operations in the US, It is open to recruit an IT engineer to support our local businesses. He or she will lead outsourced engineers based in the region and cooperate with the international IT team from Europe, Asia and China to provide outstanding IT services and deliver office project execution.
Deliver daily support to end users and manage IT infrastructure of existing offices and new office projects.
Provide IT support to local or regional users and log incidents, manage problems and requirement via ITIL service ticketing system
Troubleshoot all IT issues of users including but not limited to PC/mobility hardware, software and app, remote access (VPN), account and password, voice and video conference, security, network connectivity
Deliver IT orientation to new employees with company standards and provide regular user trainings to improve user productivity
Build-up and maintain IT infrastructure in terms of WAN/LAN network, telephones, audio and video conference, end user computing, printer, etc.
Manage IT assets in the region and ensure accuracy of IT assets management
Manage outsourced engineers to deliver IT services up to company standards
Act as project manager to cooperate Group internal and external teams to plan, design, develop and implement IT projects in the region
Work with local business leaders as a business partner to enable local business growth with the right IT tools and efficient IT support
3 years of experience in IT.
Bilingual: Mandarin and English
Experienced computer troubleshooting skills (windows 7 and mac OS)
Good knowledge of Active Directory/DHCP/DNS/TCP/IP
Familiar with windows server and relevant permission
Familiar with Cisco telephone and conferencing systems
Physical server and virtual server management
Networking skills such as managing network switch/firewall/etc
Strong spoken and written Mandarin and English language skills
Good telephone manner, patient with good communication skills
Strong customer service sense with a humble attitude
Willingness to take initiatives, hands on and result driven
Quick learner and ability to embrace change
External Company Name: Comrise Technology
External Company URL: www.comrise.com