Fiserv Technical Writer, Advisory in Kansas City, Kansas
What does a Successful Technical Writer do?
You can look forward to producing high-quality documentation that contributes to the overall success of our products and business. You will join a team of talented product managers who work collaboratively with developers, quality engineers, and usability experts to make our products easier to implement and use. You’ll combine your writing skills with your passion for technology. Your responsibilities will largely revolve around developing release notes, installation guides, help files, user guides, and mechanisms for their delivery. You will be required to explain complex information in a clear and concise manner and work with the product development team to ensure accuracy of product descriptions. We are seeking someone comfortable researching new technologies, learning how to use them, and helping position our products in a positive way to our Fiserv clients.
You are the kind of person who:
Has the ability to comprehend technical specification documents and convert that information into client-facing deliverables such as release notes, help files, instructions, technical information, and frequently asked questions in collaboration with other associates.
Determines the clearest and most logical way to present information and instructions for greatest reader comprehension; writes and proofreads easy-to-understand user interface text and online help.
Analyzes existing and potential content, focusing on reuse and single-sourcing opportunities.
Follows department and corporate standards for communicating to clients. Contacts and corresponds with clients as needed to resolve documentation questions or concerns.
Adheres to the Microsoft Manual of Styles and Standards and department writing standards while working on multiple documentation projects.
Researches and builds knowledge about Fiserv products, services, technology, or concepts to be documented.
Creates and uses graphics and illustrations, diagrams, animations, charts videos, or podcasts to elaborate on and compliment technical writing deliverables in order to increase the users’ understanding.
Collaborates with subject matter experts to obtain an in-depth understanding of the product and the documentation needs.
Ensures technical accuracy and writing quality, readability, and consistency across the documentation set.• Supports a culture of continuous improvement, enriches, and extends documentation to continue to adapt and evolve with changing times.• Estimates, tracks, plans, and prioritizes projects assigned; meets deadlines established by team.
Will lead by example, demonstrating both the Fiserv and Learning and Professional Services values:
Is accountable: Be true to your word and deliver what you commit to with high quality. Interact with others using above the line behaviors.
Will collaborate: Actively engage with others to help the team succeed. Actively listen as well as share ideas and workload respectfully.
Can be innovative: Evaluate everything we do and create with an innovative mindset looking for ways to support our clients and improve our processes.
Looks for new opportunities to learn and own your development plan. Consistently shares what you know and have learned with others to build up the skill sets of the entire team.
Is an outside-in thinker: Use the client’s perspective for making decisions putting their needs at the forefront of all your work while holding the rest of the team accountable to do the same.
Is positive and passionate: Maintain an infectious “Can Do” attitude that is fueled by a passion for our clients and our work
Maintains a solution-oriented perspective by providing options to resolve a problem when you encounter one.
Basic qualifications for consideration:
Bachelor’s degree in Technical Writing, Mass Communications, English, Computer Science, or a related field
3 year of Technical Writing experience in the financial industry
Knowledge of Microsoft Word, HTML
Knowledge of online help concepts and understanding of indexing concepts
Excellent writing and editing and verbal communication skills
Customer focused approach
Preferred Qualification for Consideration
Knowledge of Visual Studio (Team Foundation Server)
Knowledge of FrameMaker or similar help authoring tool
Experience working in a Content Management System (CMS)
Experience with Agile methodologies
Experience using source control to manage projects
Certification in Technical Writing
Knowledge of Commercial Banking and banking applications
Learn more about us:
In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. With 40,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumers and businesses to move and manage money with ease, speed, and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the eighth consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with commercial solutions for our financial institution clients. We deliver comprehensive bank platforms and value-added products and services for community, mid-tier, and large financial institutions. We offer flexible technology solutions that enable financial institutions to quickly align to customers' expectations. With a modular approach to delivery, financial institutions can preserve platform investments while delivering both updated functionality and a consistent experience across channels.
From understanding consumer and business needs based on the latest research, to analytics and advisory services that help identify growth opportunities in retail and commercial banking including deposits, lending, treasury and payments and much more, we help clients delivery the services their customers need.
Fiserv spans the needs of financial institutions and provides innovative, comprehensive, and quality solutions to the market.