TEKsystems Support Services Tech 2 / Network Support in Kansas City, Kansas
Description: Support and analysis functions of end users and entry level network support by ensuring the uptime, performance, resource availability, and security of the networks according to operational guidelines. Monitor network devices, interfaces and applications for connectivity and optimal performance. Provide network support to users and identify and troubleshoot routine problems. Communicate end user networking issues to internal or external customers and to next level Administrator. Identify opportunities for how network performance can be improved. Work independently and receive general guidance on new work activity. Job Responsibilities: -Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity -May install software or perform hardware testing remotely -Enter commands and observe system functioning to verify correct operations and detect errors -Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities -Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support -Monitor network devices, interfaces and applications via LogicMonitor -Correlate multiple network and customer issues identified with alarms / alerts received -Create and track incident tickets and assignments -Create and assign incident tickets based on priority, impact, and complexity to appropriate fix agents -Issue outage notification event communications -Initiate major outage communication technical bridges -Escalate incidents according to process -Complete service level tasks, including IP address requests, DNS requests, and account provisioning requests -Install and test network software including upgrades, fixes, and patches -Implement and utilize network monitoring and performance tools -Perform periodic cabling efforts (installs, changes, removals) -Interface with internal and external customers to troubleshoot and resolve network issues -Educate end users on technology -Keep up to date on industry trends and continuously enhance professional expertise and knowledge -Adhere to established policies, processes and procedures -The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required. Qualifications: - Associate's degree in computer related field or equivalent training required - 0-2 years experience required - Verbal and written communication skills, problem solving skills, customer service and interpersonal skills - Basic ability to work independently and manage one's time - Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software - utilizing CISCO network equipment - monitoring, network diagnostic, and network analytics tools - configuring and deploying layer 2 and layer 3 internetworking devices, specifically Cisco products - configuring and monitoring Cisco WLAN Controllers - troubleshooting network related issues Can you tell me a little bit about the project that this contractor will be working on and what is creating the need for this position? • We are bringing Infrastructure Services in house and away from outsource and need to build a team to support network and voice services for end users So that suppliers can paint a good picture to candidates, can you walk me through what a typical day might look like? • For this position, 75% of the work will be daily ticket work with 25% project work. The right candidate can work into a higher position and be more project focused and less operations/ticket focused. Does your team work standard core hours or does that vary? • We work 8 to 5 but do have on call after hours rotations and also have needs to work weekends occasionally for work during outage windows. Top Skills 1. Basic Cisco Network & Support skills and the clear ability and desire to learn. We are looking for entry level that we can mold. Interview Process • Initial video interview with Hiring Manager and if seems like a fit a more technical interview with team. Business Unit Dairy Farmers of America Site DFA Kansas City Corp Location DFA Kansas City Corp
Support, network troubleshooting, network monitoring, End user connectectivity
Top Skills Details:
Support,network troubleshooting,network monitoring,End user connectectivity
Additional Skills & Qualifications:
High level of Customer Service and go-getter attitudes are a must. The manager would rather have someone with no experience, but is reliable and willing to go above and beyond than someone who is extremely qualified, but not a team player.
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.