Penn National Gaming SHIFT MANAGER SLOT in Kansas City, Kansas
Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino at Kansas Speedway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include
Hollywood Casino is currently looking for a Slot Shift Manager to join our team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
Directly supervises slot operations and monitors all related services affecting the department on an assigned shift.
Approve all jackpot payoffs as required.
Assist in all jackpots and fill request.
Responsible for guest service related tasks in slots area.
Make final decision on player disputes and support customer service programs.
Interview, select and train new team members.
Assign and apportion work to be done among team members.
Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
Supervise and manage the work processes or procedures of team members.
Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.
Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
Address and manage complaints, grievances or concerns from team members.
Effectively use, administer and manage rewards and recognition for front line team members.
Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
Develop, maintain and manage training programs.
Support, implement, administer and manage standards of excellence among team members.
Make determinations regarding types of materials, supplies, or tools to be used.
Supervise and manage attendance and time records of team members.
Effectively manage departmental expenses.
Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
Protect and preserve assets of the company.
Meet grooming and appearance requirements.
Meet attendance guidelines.
Administer evaluations, performance reviews and merit compensation within established guidelines.
Maintains work schedules for assigned personnel.
Ensure guest recognition and development are primary duties for all personnel.
Ensure all areas are staffed and direct personnel throughout the casino.
Serve as a witness to jackpot pay offs and perform jackpot pay outs $10,000 and above.
Inspire and motivate team members to perform to their highest potential.
Manages turnover and budget goals.
Must adhere to regulatory, department and company policies.
Perform all job duties in a safe and responsible manner.
Perform other job related and compatible duties as assigned.
To be successful in this position it will require the following skill set
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience
Four years of slot experience with two years of supervision preferred
Strong proven leadership skills
Must be proficient in Microsoft applications
Proven communication and interpersonal skills
Ability to work well with others, able to pro-actively interact with guests
Ability to track departmental expenses, balance and justify expenses at end of month
Strong project management and execution skills
Strategic and analytical.
Something to leave you with
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID 2018-54620
Casino Property Hollywood Casino at Kansas Speedway
Position Type Regular Full-Time
Category Casino Operations