YMCA of Greater Kansas City Membership Engagement Representative (8:00 a.m.-4:00 p.m.) & Saturday in Kansas City, Kansas
The YMCA of Greater Kansas City’s mission and core values are
brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
The Membership Representative is the public’s initial contact with the YMCA and is expected to communicate to members, participants and general public services, programs and events in a friendly, knowledgeable and courteous manner. The Membership Representative is expected to emphasize member service, character development, and mission statement and to work with membership retention and promotion.
Contribute to the overall YMCA mission of healthy living, youth development and social responsibility.
Greet members, participants, staff and general public in a friendly and courteous manner.
Verify all members and participants using the facility.
Answer phone lines according to YMCA phone procedures.
Able to direct calls and people on site to appropriate staff.
Respond to needs and questions with accurate information.
Handle complaints in a friendly and courteous manner.
Notify appropriate staff of any unsafe conditions, complaints, needed repairs, incidents, or accidents immediately.
Able to operate the ACTIVE Net system as directed.
Collect and stay informed of appropriate fees; including being responsible for cash, receipts, and balancing financial journal.
Give tours and educate members and prospective members on services, programs, events and volunteer opportunities.
Keep welcome center and lobby clean and well organized.
Must be at least 16 years of age.
Must have good communication skills including phone skills.
Highly organized, detail, and goal oriented.
Able to reflect a positive attitude and provide excellent customer service.
Basic math skills in handling fees.
Able to make independent and sound decisions in a fast paced environment.
Able to work with diverse groups of people in a friendly and consistent manner.
Strong computer skills with the ability to adapt to new software.
Req No: 2019-4008
Position Hours: Part-time
External Company URL: http://www.kansascityymca.org/
Street: 8601 Parallel Parkway