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TEKsystems Helpdesk - Support Services Tech 2 in Kansas City, Kansas

Looking to hire a Help Desk professional for a 6-month contract to hire. This will require a sharp Support Tech with a few years of experience.Service Desk team is big on first call resolution, so the successful candidate will need to be experienced with supporting an enterprise-level environment and it's applications/tech stack. Must be able to work on-site in KCK near Legends / Sporting Park / Kansas Speedway.

Description :

  • Provide first-level technical support of computer software and hardware products and services.

  • Respond to and diagnose problems through discussions with users.

  • This includes problem recognition, research, isolation, and resolution steps.

  • Resolve basic to moderately complex problems while referring more complex problems to srlevel technicians.

  • Assist users inquiring how to use specific software, electronic mail, or operating systems.

  • Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment.

  • This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects.

    Perform troubleshooting and resolution of Windows 7 and 10 issues, as well as some Apple products.

    Perform troubleshooting on mobile devices, iPhone/iPad and Android.

    Perform troubleshooting on Network Printer and Multi functional Devices.

    Perform troubleshooting on Microsoft Office Products. (O365 environment)

    Perform troubleshooting on Mac devices (nice to have)

    Work daily with internal customers via phone, and email, with the occasional walk ups.

    Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system.

    Maintain positive, professional attitude always.

    Other duties may be assigned as required.

Hours

• Varies. Service Desk hours are 7am to 7pm. They could work within any of the shifts during that time. Training will likely be during core business hours for the first few weeks

Top Skills

  1. Technical – Phone and email service desk tickets using ServiceNow. This is not a ‘ticket and pass’ role. They will be expected to troubleshoot and provide a resolution to the end user.

  2. Customer Service – must have good personality and people skills

Please contact Jake Shrout

Email: jshrout@teksystems.com

Phone: 913-909-4154

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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