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Humana Director, Care Delivery and EMR/EHR Technology in Kansas City, Kansas


The Director, Technology Solutions devises an effective strategy for executing and delivering on IT business initiatives specific to care delivery technology and the core EMR/EHR. The Director, Technology Solutions requires an in-depth understanding of how organization capabilities interrelate across Humana's Primary Care segment, overall CenterWell healthcare business, and the enterprise as a whole.


The Director acts as a liaison and collaborates with the business and functional stakeholders to identify and deliver strategic enablement solutions. Decisions are typically related to the implementation of new/updated programs or large-scale projects for the function and supporting technical/operational procedures and processes, and implements strategic plans, drives goals and objectives, and improves performance. Provides input into functions strategy. Specific to this role, the Director will

  • Develop and implement strategies for the integration of EMR software with various healthcare systems

  • Collaborate with cross-functional teams to design, develop, and test EMR software modules and applications

  • Manage the implementation and ongoing maintenance of EMR systems to ensure compliance with industry standards and regulatory requirements

  • Identify and address technical issues related to EMR software and hardware components

  • Develop and manage project plans for software development initiatives, including budget and resource allocation

  • Build and maintain relationships with healthcare providers, vendors, and stakeholders

  • Work across business and technology training teams to manage end-to-end change for end-users specific to EMR software and applications

  • Develop policies and procedures for the use and access of EMR software to ensure security and compliance with HIPAA regulations

  • Oversee the concierge support/help desk function specific to EMR software and care delivery applications

  • Work around vendor management, business leaders, and key EMR vendors to create a program of application performance accountability including UI responsiveness, overall quality of releases, adherence to regulatory and legal change, and general business continuity. This may require knowledge of performance tooling and a dedicated focus on clinician and patient user experience.

Required Qualifications

  • Bachelor's or Master's degree in Computer Science, Healthcare Informatics, or related field

  • 8+ years of experience in healthcare IT and software development

  • 5+ years of management experience

  • In-depth knowledge of EMR/EHR systems and healthcare workflows

  • Experience managing software development projects and teams

  • Familiarity with healthcare regulations and compliance standards (e.g., HIPAA, HITECH)

  • Strong communication and collaboration skills to work effectively with cross-functional teams and stakeholders

  • Demonstrated ability to manage multiple projects and priorities simultaneously

  • Must be passionate about contributing to an organization focused on continuously improving consumer experiences

  • In-depth knowledge of development leveraging FHIR, SMART on FHIR, client and server SDKs, JSON/XML, ADTs, HL7

Preferred Qualifications

  • Experience leading digital/mobile development teams and initiatives

  • Hands-on experience developing solutions which interface programmatically with one or more EMRs/EHRs

  • Experience leading an end-to-end implementation of an EMR or EHR.

  • Salesforce development

  • Formal product management experience

  • Experience overseeing a clinical technologies end user support team

Why Humana?

It's not about what we think is important. It's what matters to you that counts. Humana offers a variety of benefits to promote the best health and well-being of our associates and their families.

You'll experience the following perks as a full-time Humana employee:

Compensation and Financial Security - Our pay philosophy is designed to motivate and reward associates for their skills and contributions to the company. We provide options to help you plan for your future and protect your assets: Competitive base pay, Recognition pay, 401(k) retirement savings plan (125% match for the first 6% contributed by an associate), etc.

Your Whole Health - Humana's health products and services are designed to encourage personal wellness and smart healthcare decisions for you and your family: Medical, dental, and vision benefits, Health plan incentives, Paternity leave, etc.

Work Perks - Humana knows your life extends outside of work. We have many options to support your interests and needs. Some departments have the flexibility to allow associates to work from home, and we offer all associates: Paid time off, holidays, volunteer time, jury duty pay, Associate charity matching program, Discount programs with major retailers, etc.

Grow With Us - Humana provides growth and career opportunities that can help you develop your skills and build your future with the organization: Internal and external learning events, Tuition assistance, Inclusion and diversity training, etc.


For more than 60 years, Humana has been a proven leader and innovator in the health and wellness industry. A passionate emphasis on people, choice, well-being, and innovation guide our business practices and culture. We're not just a health insurance company. Our diverse lines of business position us to serve millions of people with a wide range of needs, including seniors, military members, and self-employed individuals.

If you're looking for a career that provides opportunities for growth and development in a stable industry, Humana might be the right fit for you.

60 - We have been committed to seniors' health and care for nearly 60 years.

46K - We have 46,000+ associates.

#56 - Ranked #56 on the Fortune 500 list in 2019.

16.6M+ - We have 16.6+ million medical members across all 50 states.

12M - Since 2001, we have awarded more than $12 million in scholarships to children of Humana associates.

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification.

You can find out more about us and view our current career opportunities at https://careers.humana.com.

Additional Information

Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Interview Format:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.

Work-At-Home Requirements

To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

  • At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

  • Satellite, cellular and microwave connection can be used only if approved by leadership

  • Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

  • Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.

  • Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information


Scheduled Weekly Hours


Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.