Job Information
TTEC Desktop Support Associate Technician - Overland Park, Kansas - Onsite in Kansas City, Kansas
Desktop Support Associate – Overland Park, Kansas - Onsite
Bringing smiles is what we do at TTEC… for you and the customer. As a Desktop Support Associate Technician working onsite in Overland Park, Kansas USA, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion to translate technical issues? Want to learn and grow your own knowledge in various IT fields? In this role, you’ll be the hero for all forefront associates as you will help navigate and deliver basic IT support daily. In doing so, you’ll be exposed to many different IT scenarios, perfect for growing your own tech expertise and becoming well rounded with information. Your great listening skills and ability to read between the lines will allow you to find the route of the associates' problem and translate it to an IT solution.
You’ll report to the Senior Supervisor – Desktop Support. You’ll contribute to success of the business by leading and resolving the associates' technical issues and bringing amazing support.
During a Typical Day, You’ll
Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge
Provide user level technical support by installing, configuring, maintaining and troubleshooting PC hardware and software issues
Bridge an end-to-end resolution during the help ticket life cycle while performing administrative functions as required
Work to resolve issues over zoom by walking the associate through troubleshooting processes
Monitor and prioritize ticketed requests based on status, updates, and escalations
What You Bring to the Role
IT related bachelor's degree or equivalent experience in IT
6 months BPO industry experience
Basic IT knowledge and desktop support – basic hardware and software navigation and troubleshooting
Passion to Seek First to Understand and translate – read between the lines to find a possible solution, teach and walk through how to reach that solution
Execute walk throughs and solutions to the IT problem over zoom meetings
Passionate and motivated to help others with your customer focused mindset and positive attitude
Compensation and Benefits
The anticipated starting salary range for individuals expressing interest in this position is $21.00 - $22.40 USD. This position is eligible to participate in an annual incentive program.
Benefits available to eligible employees include the following
Medical, dental, and vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
#LI-(Onsite)
Job: Information Technology
Title: Desktop Support Associate Technician - Overland Park, Kansas - Onsite
Location: KS-Kansas City
Requisition ID: 03JPJ