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Dairy Farmers of America Cloud Services Manager in Kansas City, Kansas

Position : Cloud Services Manager

Location : Kansas City, Kansas

Requisition ID: : 12219

Lead the day-to-day activities of the Cloud Services team who provides the system administration support functions of a 1000+ server environment consisting of a hybrid cloud infrastructure of on-premise systems as well as an extensive Microsoft Azure environment. Manage the planning, analysis, troubleshooting, integration, installation, configuration, operations, and maintenance of operating system on servers. Ensure the short- and long-term requirements of systems operations and administration are included in the overall information systems planning of the organization. Implement operating system enhancements that will improve the reliability and performance of the system. Apply deep technical understanding and expertise of cloud services and integration to on-premise as well as IaaS, PaaS, and SaaS offerings. Coach, mentor, and provide performance evaluations to your team members on an ongoing basis.

Job Duties and Responsibilities:

  • Lead and direct the day-to-day activities of the Cloud Services team

  • Ensure that cloud services team meets the SLA’s as established with the business and application teams

  • Provide technical leadership and guidance to team members

  • Work closely with the Cloud Architect and supporting teams to ensure seamless integration of technologies

  • Work with operations team to ensure effective automation and orchestration is put in place

  • Ensure the infrastructure is running at the most cost effective price point

  • Conduct regular one-on-one and coaching sessions to team members

  • Prepare team member goals and conduct annual reviews

  • Work with team members to develop career growth and training plans

  • Ensure compliance of processes and activities with corporate standards and policies

  • Provide leadership for troubleshooting and system performance initiatives

  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required.

Education and Experience

  • Computer Science or Information Technology Degree or an equivalent combination of education, training, and experience

  • 7+ years of Windows administration experience in a large scale enterprise

  • 4+ years of experience leading a team of at least three people in a technology organization

  • Proven track record of successful cloud implementations

  • Experience driving projects to completion

  • Experience with deployments to the Azure environment

Knowledge, Skills and Abilities

  • Knowledge of Microsoft Azure operations, procedures, and reporting

  • Knowledge of hybrid-cloud setup and integration

  • Knowledge of Microsoft Windows Server operating system

  • Knowledge of SQL Server database administration

  • Knowledge of system disaster recovery process

  • Understanding of system administration and development life cycle methodologies

  • Understanding of performance tuning

  • Understanding of the ITIL framework and IT Service Management (ITSM) processes

  • Skill in leadership and coaching

  • Skill in innovative problem solving and analysis

  • Able to communicate and translate complex technical topics into easy to understand concepts

  • Able to communicate clearly and effectively, both verbally and in writing

  • Strong organizational skills

  • Strong initiative, self-reliance, and ability to cope with and overcome ambiguity

  • Able to take general direction and "fill in the pieces" as necessary

  • Able to handle multiple tasks simultaneously and quickly switch focus

  • Able to think logically

  • Able to be a team player with a positive and encouraging demeanor

  • Able to participate across various teams, cultures, geographies, and time zones

  • Able to work outside normal business hours without prior notice in response to high priority issue

  • Able to react calmly and effectively in stressful situations

  • Able to interact positively and work effectively with others (interpersonal skills)

  • Must be able to read, write and speak English

An Equal Opportunity Employer

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