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Synchrony AVP, H&W Product Owner in Kansas City, Kansas

Job Description:

Role Summary/Purpose:

The AVP, H&W Product Owner will directly contribute to the Health & Wellness strategic initiatives, by managing all aspects of initiative delivery of the Data Strategy agile teams. The ideal candidate will have strong communication skills, experience working in a matrixed environment with business and technical development teams, strong project management and Agile skills, with a proven track record of delivering successful projects. This position will report to the VP, H&W Product Manager.

We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

  • Certified SAFe agile methodology Product Owner, integral member of the Agile teams to deliver incremental business value and maintain technical integrity

  • Partner with multiple internal and external sources to understand feature requests, translating into detailed feature stories ready for development

  • Utilize JIRA Align to maintain the product backlog, manage grooming sessions and measure team velocity

  • Prioritize and create the stories for development teams, understanding dependencies and technologies, managing program increments/sprints to successful launch

  • Deliver business data for analytics and functional teams to enhance client experiences and initiatives that support corporate agility, standardization, cost efficiencies, and profitability.

  • Work with Product Owners, Scrum Masters, developers, solution architects, information architects and QA on feature/story development and enhancements, inclusive of design, testing and release processes

  • Lead the feature/story development cycle, including build, test, launch and adoption

  • Coordinate user acceptance testing (UAT) with internal stakeholders

  • Support and aid in any Legal/Compliance items related to the feature development

  • Develop deep understanding of the application/platform and provide input (to other Product Owners) about future product features or enhancements

  • Ensure business objectives are met by working with technology and business stakeholders throughout feature releases

  • Perform other duties and/or special projects as assigned


  • Bachelor's Degree with 5+ years' experience in Financial Services OR in lieu of degree, High School Diploma/GED and 9+ years' experience in Financial Services

  • 3+ years demonstrated project management experience leading cross-functional teams from initiation through to successful implementation of complex solutions, including system integrations and automation

  • Expert knowledge of implementation methodologies (Waterfall, Agile, Scrum, SAFe, Hybrid)

  • Certified SAFe agile methodology Product Owner

  • Proficiency in Jira, Jira Align and Confluence

  • Excellent written and verbal communication skills: business writing, developing pitches tailored to the audience, delivering presentations and leading meetings

  • Collaborative skill set with demonstrated ability to influence outcomes in a cross-functional, matrixed organization

  • Must be able to travel up to 10% of the time, as required

Desired Characteristics:

  • Knowledge and experience with data analytics

  • Familiarity with the Synchrony processes, systems and organization

  • Creative and efficient in proposing solutions to complex, time-critical problems; proven ability to make decisions based on quantitative analysis and creative thinking

  • Strong presentation skills and ability to communicate results to various levels of the organization

  • Self-motivated, strong communicator (written/verbal) who thrives in a highly-matrixed and virtual/hybrid environment

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle

Eligibility Requirements:

  • You must be 18 years or older

  • You must have a high school diploma or equivalent

  • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

  • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

  • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ (https://www.synchronycareers.com/our-culture/#diversity) , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

  • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

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