BC Forward Customer Service Representative - 153934 in Indianapolis, Indiana
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/11737762 Customer Service Representative BCforward is seeking a highly motivated and experienced Customer Service Representative at Topeka, KSTitle: Customer Service RepresentativeLocation: Topeka, KSDuration: 5 monthsJob Description High school education or equivalent. Position involves processing applications and files for potential and current providers, which involves communicating with the providers to answer questions, resolve issues and clarify information as well as directly with the client to review and get approval on applications and updates. Use multiple websites to screen and make determinations about meeting state requirements. Data entry of all approved information with expectation of less than xa 5% error rate.
Must manage multiple tasks and be able to function with strict timelines with minimal supervision.
Superior communication skills both written and verbal.
Accuracy in data entry.
1. What are 3 must have technical skills?
a. Ability to access and retrieve information using a PC
b. A basic understanding of Microsoft Office products.
c. Must demonstrate the ability to listen, talk, type and perform research simultaneously using various research channels, both online and hard copy.
2. What are 3 must have soft skills?
a. Must be able to maintain confidentiality.
b. Regular and predictable attendance is an essential job function.
c. Communicate via telephone, written correspondence, and/or in person using critical thinking skills to determine needed course of action and resolve inquiries or complaints with appropriate tone and content.
3. What type of individuals excel in your environment and why?
a. The individuals we are seeking are motivated to succeed in a fast-paced environment. They must be able to multi-task, have good written and verbal communication skills, including professional telephone skills, and follow written policies and procedures. An ability to work on assignments with limited instructions from leadership is also helpful. About BCforward:BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.www.BCforward.com
Interested candidates please send resume in Word format Please reference job code 153934 when responding to this ad.
+ Microsoft Office
+ Critical Thinking
+ C (Programming Language)
+ Microsoft Access
+ Self Motivation
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