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Reno County Help Desk Technician in Hutchinson, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11298904 Job Objectives:The help desk technician is a staff position within the IS support group accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance and project coordination necessary to install computer software products, modify/repair hardware and resolve technical problems.Essential Job Functions:Serve as the first point of contact for customers seeking technical assistance over the phone, email or help desk ticket system. Perform remote troubleshooting through diagnostic techniques and pertinent questions using the counties remote desktop software. Determine the best solution based on the issue and details provided by customers. Walk the customer through the problem-solving process. Direct unresolved issues to the next level of support personnel. Provide accurate information on IT products or services. Record events and problems and their resolution in the help desk system. Follow-up and update customer status and information. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Help with software updates. Contact engineers for computer equipment repair as required or requested. Order supplies for operation of computer equipment. Assist employees and the public in use of microfilm equipment.Equipment: Operate all job-related machinery, equipment, tools and other aids as required, necessary, or needed in the performance of these job functions.Work Environment:100% indoors. Some printers are very noisy and may run for an hour at a time when printing reports.This position may be filled or closed to further application without notice.Reno County is an Equal Opportunity Employer.Reno County is an at-will, equal opportunity employer. Reno County considers applicants for all positions without regard to race, color, religion, national origin or ancestry, sex, age (40+), disability, veteran status, or any other legally protected status under local, state, or federal law. Reno County is committed to making the application, interview, and pre-employment testing process accessible to persons with disabilities. If you wish to volunteer information regarding any special assistance you may need, please notify Renee Harris, Reno County Human Resources by phone at (620-694-2988) or by email at renee.harris@renogov.org. Applications must be submitted on www.renogov.org. You will be contacted should the department feel that you are a qualified candidate.Reno County prohibits employment of family members when such employment will create a situation where one person is in the direct chain of command and supervises, manages, or will be supervised or managed by another family member. Family members are defined as spouses, biological parents, children and siblings, in-laws, grandparent, grandchildren, aunt, uncle, niece, nephew, adoptive parents, children and siblings who share (or have shared) the same household, step-parents, step-children, and step-siblings who share (or have shared) the same household, or individuals with whom an employee has a close personal relationship such as domestic partners, cohabitants, and significant others. Employees are expected to disclose relationships covered by this policy whenever they come into existence.