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AGCO Corporation Product Support Programs & End of Lifecycle Manager, Global Parts in Hesston, Kansas

Product Support Programs & End of Lifecycle Manager, Global Parts

Date: Sep 20, 2023


Hesston, KS, US

Product Support Programs & End of Lifecyle Manager

Who We Are Looking For

Reporting to the Manager, Global Product Support Programs & End of Lifecycle Parts, the PSP & EOSL Manager will have the overarching objective of providing industry-leading customer experiences throughout the complete product ownership, utilizing innovative methods to secure parts availability in accordance with brand service life expectations whilst minimizing overall operating costs and working capital. The role has two underlying areas of focus: Firstly, responsibility for the approval and execution of PSPs on behalf of Aftersales, working with Customer Support, F&P and Procurement teams to ensure optimal inventory is achieved prior to program launch. They will drive continual improvements in processes and inspire others to improve the TTF for problem resolutions, whilst ensuring inventory and parts availability targets are achieved in accordance with global directives and governance. They will be a key contributor to the success of the AGCO brands through the ownership of PSP processes, highly influencing profitability, and customer satisfaction. Secondly, they will shape and develop innovative, sustainable repair solutions to meet the demands of constantly and rapidly evolving technological advancements through the early identification of product upgrades, remanufactured and repair options to deliver cost-effective on-going customer support throughout the full product lifecycle.

What You Will Do

  • Accountable for an inventory spend of up to $10M per PSP and will be responsible for budgeting, tracking, and reporting variances as well as driving actions to minimize long-term obsolescence risks resulting from unexpended PSP inventory where completion rates have not met expectations.

  • Manage the timely execution of all PSPs which includes fix-as-fail and mandatory repair programs in addition to being the gatekeeper for all Service Bulletin releases which feature new part introductions or revisions.

  • Identify specific needs and potential process improvements within the wholegoods, technical service and parts environments to provide exceptional support to dealers for existing product improvement initiatives from a parts & aftermarket perspective.

  • Drive synergies and Supply Chain efficiencies to improve the overall time taken to implement machine upgrades and rework in the field. Work to improve and standardize business processes globally to deliver a consistent, positive customer experience for product improvement programs.

  • Provide on-going support to the customer by maximizing up time in the most cost-effective way whilst minimizing the parts inventory investment throughout the defined service life and beyond where customer demand dictates.

  • Limit the extent of Last Time Buy (LTB) requests from serial production and third-party suppliers through the coordination of cross-functional workshops involving key stakeholders such as Purchasing, Customer Support, Engineering and Product Management.

  • Minimize obsolescence charge to the P&L through the pursuit of effective obsolescence avoidance strategies.

  • Explore opportunities to reduce obsolescence such as returning parts to serial production, Reman core seeding, kit breakdown, stock rework and stock reclassification.

  • Manage stock disposal programs through AGCO dealers and investigate alternative routes to market utilizing digital platforms wherever possible to reach as many potential customers as possible.

  • Carry out benchmarking of Service Life Policies across Agriculture, Heavy Truck & Automotive industries to identify best practice. Communicate findings & recommendations on service life policy to the Brands for consideration.

  • Drive service level excellence by supporting 'farmer first' mindset through the effective management of EOSL parts availability to consistently exceed customer and dealer expectations.

What You Will Bring

  • Bachelor’s Degree

  • 5-8 years related experience in an Aftersales or Technical support role.

  • Proven ability to lead and succeed in a dynamic, cross-functional team environment.

  • Exceptional negotiation skills and the ability to influence others.

  • Detailed understanding of product development process.

  • Extensive knowledge of manufacturing and engineering processes.

  • Advanced problem-solving skills and strong analytical skills.

  • Exceptional project management skills demonstrated through previous roles.

  • Proactive and autonomous, attention to detail and ability to work under pressure, managing multiple projects simultaneously.

  • Strong oral and written communication skills.

What We Offer

GLOBAL DIVERSITY – Diversity means many things to us, different brands, cultures, nationalities, genders, generations – even variety in our roles. You make us unique!

ENTERPRISING SPIRIT- Every role adds value. We’re committed to helping you develop and grow to realize your potential.

POSITIVE IMPACT – Make it personal and help us feed the world.

INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence – and work alongside teams of people around the world who share your enthusiasm.

MAKE THE MOST OF YOU – Benefits include: health care and wellness plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays and paid time off, flexible spending accounts, reimbursement for continuing education, company philanthropic programs, company perks programs, and much more…

Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities or benefits and may change at any time with or without notice.

AGCO is proud to be an Equal Opportunity Employer.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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