SEK-CAP Information Technology Technician in GIRARD, Kansas

This job was posted by : For more information, please see: POSITION SUMMARY:Build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability. Diagnose computer problems, monitor computer processing systems, install software and perform tests on computer equipment and programs. Set up computer equipment, schedule maintenance and teach staff to use programs.ESSENTIAL FUNCTIONS:? Set up workstations, make required connections for hardwired systems, configure wireless access and network security and ensure connectivity to the internet and shared devices such as printers and servers.? Install and configure appropriate software and functions according to specifications.? Provide day-to-day technical support to end users across the organization.? Troubleshoot / Diagnose systems and hardware, identify issues with hardware or software and work with users to quickly resolve issues and prevent delays.? Troubleshoot network connection issues on and off-site.? Talk staff though a series of actions, either face-to-face or remotely, to resolve issues.? Maintain records of repairs and fixes and maintenance schedule through an established technical request system.? Assist IT Manager in identifying computer or network shortages.? Provide training and support to end users in the usage, and maintenance of hardware and software.? Assist IT Manager in maintaining accurate inventory and record of all hardware, software and manuals.? Prepare fixed assets for disposal following the agency's policies and procedures.? Install and test software and operating system updates.? Assist IT Manager in maintaining disaster recovery equipment / services.? Address network-wide and individual PC operational problems.? Assist IT Manager set up new users' accounts and address password reset requests, as needed.? Ability to work unconventional business hours, as needed.? Travel within and out of agency area as needed and directed.? Respect and support cultural differences and diverse family structures.? Demonstrate good work habits such as arriving on time and adhering to appropriate break times.? Attend mandatory training and staff meetings.? Report any suspected abuse or neglect to the appropriate authority.? Advocate for SEK-CAP, Inc. in the community.? Complete required documentation and reports.? Maintain and assure confidentiality and privacy of SEK-CAP, Inc. customers.? Uphold and promote the Code of Ethics, Core Values, and Mission Statement of SEK-CAP, Inc.? Support management decisions both in actions and words.? Other duties as assigned.KNOWLEDGE AND EXPERIENCE:Essential:1. Proven experience as a computer technician or relevant experience.2. Excellent working knowledge of IBM compatible P.C. and web-based systems/software.3. Excellent working knowledge of mobile device platforms, Android & iOS.4. In depth knowledge of diverse computer systems.5. Good knowledge of internet security and data privacy principles.6. Effective organizational and communication skills.7. Ability to learn and adapt.8. Attention to detail9. A strong customer service focus.10. Outstanding organizational and time management skills.11. Excellent diagnostic and problem-solving skills.12. Mechanical aptitude.13. Above average reading comprehension.14. Superior interpersonal skills. Ability to get along with diverse personalities.15. Tactful, mature, and flexible.16. Ability to meet and deal tactfully with the public and to communicate effectively and clearly both orally and in writing.Desired:1. Knowledge of all Microsoft Office Software components, i.e.; Access, Word, Excel, and PowerPoint; Internet Explorer; Exchange and various other task specific software.2. Experience working with remote support software to provide technical support.3. Have or be willing to obtain certification on various types of software utilized within the organization.EDUCATION AND QUALIFICATIONS:1. Bachelor's degree in Computer Science, engineering, or a relevant field preferred - High School Diploma or its equivalent with a minimum of 2 years experience in information technology assistants is required2. Possess current, valid driver's license and be insurable by the organization's motor vehicle insurance carrier.3. Submit to and pass standard criminal history check.4. Submit to and pass standard drug screen test.5. Obtain First Aid and CPR certification.