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IHG Front Desk Agent in Ft. Leavenworth, Kansas

Front Desk Agent

Job Number R183557

Hotel Brand: IHG Army Hotels

Americas - United States - Kansas - Ft. Leavenworth

Description

About us

At IHG Army Hotels-Holiday Inn Express- Fort Leavenworth, KS we’re all about travel that’s simple AND smart.That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

What we need from you

JOB OVERVIEW:

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

. DUTIES AND RESPONSIBILITIES:

  • Welcome guests in a friendly, prompt and professional manner.

  • Register guests, issue room keys, provide information on hotel services and room location.

Answer phones in a prompt and courteous manner.

  • Up-sell rooms where possible to maximize hotel revenue.

  • Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.

  • Issue, control and release guest safe-deposit boxes.

  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.

  • Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

  • May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

  • Promote team work and quality service through daily communications and coordination with other departments.

  • Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

Must be able to work a combination of the below (3) three shifts per week.

Hours: 2:00 pm - 10:00 pm and 10:00pm to 6:30am and 10:00am to 2:00pm.

Full-time 40 hours per week.

Qualifications and Requirements:

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

  • Frequently standing up behind the desk and front office areas

  • Carrying or lifting items weighing up to 50 pounds

  • Handling objects, products and computer equipment

  • Use a keyboard to operate various property management and reservations systems, etc.

Other:

  • Communication skills are utilized a significant amount of time when interacting with guests and employees.

  • Reading and writing abilities are utilized often.

  • Basic math skills are used frequently.

  • Problem solving, reasoning, motivating and training abilities are often used.

  • May be required to work nights, weekends, and/or holidays.

What we offer

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here at http://careers.ihg.com/ to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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