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GO2 Partners, Inc. Customer Service Representative in Fort Scott, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11298876 *Responsibilities:* Develop customer relationships through phone & electronic interactions to solidify company's credibility and value to the customer. Provide customers with highest level of customer service by dealing with and resolving customer requests. Utilize all required tools to enter, monitor, and report on customer activity and monitor progress of sourcing, production, and delivery. Project a sense of urgency and appropriate judgment when dealing with and resolving customer requests. Escalate key service issues or opportunities to sales representatives, appropriate internal departments, and upper management as deemed appropriate. Develop excellent relationships with all internal departments and utilize those relationships to help resolve customer issues. Work with other internal departments to manage inventory and provide accurate billing. Partner with the Customer Service Manager to enhance ways to improve customer service and fine tune supporting business processes. Partner with Sales Representatives to provide the highest possible level of service to customers. *Qualifications:* Excellent command of the English language in both written and oral forms. Good math skills. Excellent interpersonal skills and organizational skills. Ability to identify and meet customers' needs and requirements. Strong attention to details, possessing a sales aptitude and interest in preventing errors and solving problems. Ability to work quickly and accurately on an independent basis. Must be hardworking, a self-starter and a problem solver. Demonstrates excellence in organization and time management skills. Able to perform multiple tasks efficiently. Exceptional phone and customer service skills. Positive and upbeat attitude. Team player