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U.S. Army Medical Command Supervisory Medical Support Assistant in Fort Riley, Kansas

Summary About the Position: These positions are located in various clinics in Irwin Army Community Hospital. Position may be filled as a term appointment not to exceed 13 months. Term appointments may be extended up to a maximum of eight (8) years. This term position may be converted to permanent for status candidates at a later date. Position may be filled as a temporary promotion or temporary reassignment NTE 13 months by a current permanent Army employee. Responsibilities Serve as Supervisory Medical Support Assistant for 6-12 Medical Support Assistants. Revise work schedules based on availability of manpower and workload. Answer questions related to the accomplishment of the work and keeps in touch with the status of clinic patient flow. Assign work to personnel to cover when employees are absent. Provide ongoing training and guidance to Medical Support Assistants on patient/provider customer satisfaction and courtesy, hospital policies and procedures, and record keeping and reporting procedures. Personally handle the more complex problems and situations referred by lower graded employees, such as more complex administrative processes. Perform the duties of a medical support assistant as needed due to staffing shortages or while training new employees. Assist customers with complaints about clinic service before referring to others if unable to resolve. Serve as the primary Point of Contact for system users and provides technical assistance and on-the-job training to Medical Support Assistants. Requirements Conditions of Employment Qualifications Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes assign work to based on priorities and difficulty and requirements of assignments; compile data on appointment activities to prepare recurring and special reports; and take necessary action to correct problems encountered during operations. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). OR Education: A half year (i.e., 9 semester hours) of graduate level education in a field directly related to the work of the position, such as Healthcare Administration or Medical Administration. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 9. Add the two percentages. Selective Placement Factor: This position requires a Qualified Typist. You will be evaluated on the basis of your level of competency in the following areas: Administration and ManagementLeadershipTechnical Competence Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Two year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 53 - Medical position. You may claim military spouse preference. If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration. Salary includes applicable locality pay or Local Market Supplement. Interagency Career Transition Assistance Program (ICTAP). If you are a Federal employee in the competitive service and your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority for this position. To receive selection priority, you must: (1) meet ICTAP eligibility criteria (2) be rated well-qualified for the position and; (3) submit the appropriate documentation to support your ICTAP eligibility. To be considered well-qualified and receive selection priority applicants must satisfy all qualification requirements for the position and receive a score of 90 or above. Additional information about the program is on OPM's Career Transition Resources website. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest.