Army & Air Force Exchange Service FOOD SERVICE WORKER LEADER in Fort Riley, Kansas

Job Description

UNDER GENERAL SUPERVISION, SERVES AS A WORKING LEADER OVER ONE OF THE PRIMARY WORK AREAS THAT IS STAFFED WITH THREE OR MORE FOOD SERVICE WORKERS (CREW MEMBER) WHOSE GRADES DO NOT EXCEED: M-2 LEVEL FOR N-2 LEADER M-3 LEVEL FOR N-3 LEADER IN A BURGER KING, POPEYE''S OR OTHER FRANCHISE RESTAURANT. THIS POSITION REQUIRES ASSOCIATE TO BE FRIENDLY AND PASSIONATELY FOCUSED ON DELIVERING A PERSONALIZED CUSTOMER EXPERIENCE.

  1. PROVIDES WORK DIRECTION, TRAINING AND JOB ORIENTATION TO ASSIGNED ASSOCIATES. INSURES ADEQUATE ASSOCIATE COVERAGE IN THE WORK AREA DURING PEAK PERIODS IN ACCORDANCE WITH PRESCRIBED STAFFING GUIDANCE.

  2. PARTICIPATES, ALONG WITH SUPERVISORS/MANAGEMENT STAFF, IN THE ESTABLISHMENT AND ACHIEVEMENT OF SERVICE AND SALES GOALS FOR THE FOOD FACILITY. ADVISES MANAGEMENT STAFF OF SLOW-MOVING, OUT-OF-STOCK, DEFECTIVE, AND DAMAGED MERCHANDISE. SOLICITS IDEAS AND SUGGESTIONS FROM SUBORDINATES ON WAYS TO IMPROVE SERVICE AND ACHIEVE FACILITY GOALS. RESOLVES CUSTOMER COMPLAINTS AT THE LOWEST LEVEL AND INFORMS MANAGEMENT OF BARRIERS TO MEETING THE OPTIMAL CUSTOMER EXPERIENCE.

  3. INSURES RAW MATERIALS AND PREPARED PRODUCTS ARE PROPERLY STOCKED AND REPLENISHED TO MEET THE ESTABLISHED STOCK LEVELS.

  4. INSURES FOOD PRODUCTION PACE IS MAINTAINED TO MEET REQUIRED STOCK LEVELS.

  5. ADVISES SUPERVISOR OF ANY PROBLEMS WHICH MAY INHIBIT OPTIMUM WORK FLOW.

  6. IDENTIFIES SLOW DOWNS AND MAKES IMMEDIATE RECOMMENDATIONS TO THE SUPERVISORS TO CORRECT THE PROBLEM AREA BY REPOSITIONING ASSOCIATES OR BY PERSONAL ASSISTANCE.

  7. INSURES COMPLIANCE WITH FIRE, SAFETY, SANITATION, AND SECURITY REGULATIONS. INITIATES WORK ORDERS FOR REPAIR AND MAINTENANCE.

  8. INSURES COMPLIANCE WITH FIRE, SAFETY, SANITATION, AND SECURITY REGULATIONS. INITIATES WORK ORDERS FOR REPAIR AND MAINTENANCE.

  9. AS A LEADER, SETS THE PACE AND ALSO PERFORMS THE DUTIES OF FOOD SERVICE WORKER (CREW MEMBER) IN ANY OF THE ESTABLISHED WORK STATIONS, AS REQUIRED.

  10. PERFORMS OTHER RELATED DUTIES AS ASSIGNED.

ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE IN-STORE CREDIT CARD TO CUSTOMERS IN ORDER TO DRIVE SALES GROWTH AND INCREASE CUSTOMER LOYALTY.

**WE ARE SEEKING A FRIENDLY, CUSTOMER-SERVICE ORIENTED PERSON TO WORK IN OUR FORT RILEY BURGER KING. THE SUCCESSFUL APPLICANT WILL BE SOMEONE WHO POSSESSES STRONG LEADERSHIP SKILLS AND CAN BALANCE FOOD AND BEVERAGE PREPARATION TASKS WITH CUSTOMER INTERACTION IN A VERY FAST-PACED ENVIRONMENT. PRIMARY RESPONSIBILITIES INCLUDE LEADING/SUPERVISING A SHIFT, GREETING CUSTOMERS, TAKING AND PREPARING FOOD AND DRINK ORDERS, CASH ACCOUNTABILITY, SCHEDULING, AS WELL AS OPERATING A CASH REGISTER AND VARIOUS KITCHEN EQUIPMENT. THIS JOB REQUIRES A LOT OF CLEANING IN A HOT KITCHEN ENVIRONMENT. THIS JOB IS PERFECTLY SUITED FOR SOMEONE WHO ENJOYS PERIODS OF FAST-PACED WORK AND BUILDING AND MAINTAINING REGULAR CUSTOMER RELATIONSHIPS. APPLICANT MUST BE AVAILABLE TO WORK ANY SHIFT, ANY DAY OF THE WEEK INCLUDING HOLIDAYS. APPROXIMATE HOURS OF AVAILABILITY 0500-2300. WILL WORK 4/5 DAYS PER WEEK AND UP TO 34 HOURS PER WEEK.

**THIS IS A REGULAR PART TIME (RPT) POSITION THAT HAS IMMEDIATE BENEFITS SUCH AS MEDICAL/DENTAL/LIFE INSURANCE, 401K, PAID HOLIDAY AND VACATION/SICK LEAVE.

$500 Bonus***after* 6 months at Burger King (Bldg. 6922) Must have satisfactory PER (Peformance Evaluation Review)

Job Qualifications

EDUCATION: HIGH SCHOOL OR EQUIVALENT.

GENERAL EXPERIENCE: MUST HAVE A MINIMUM OF 6 MONTHS EXPERIENCE IN A BURGER KING, POPEYE'S RESTAURANT OR SIMILAR FOOD OPERATION. MUST BE CERTIFIED IN ALL WORK STATIONS. ABILITY TO READ AND INTERPRET INSTRUCTIONS AND TO PERFORM SIMPLE CALCULATIONS USED IN FOOD PREPARATION. SIX MONTHS IN A LEADER CAPACITY OR PER DOCUMENTED POTENTIAL TO EFFECTIVELY LEAD.

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

MUST BE AVAILABLE TO WORK ALL SHIFTS TO INCLUDE EARLY MORNINGS, DAYS, NIGHTS, WEEKENDS, AND HOLIDAYS.

MUST BE 18 YEARS OF AGE OR OLDER.

MUST COMPLETE ASSESSMENT TO BE CONSIDERED FOR EMPLOYMENT.

Vacancy Number: H-009427-2018

Our Focus: We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families.

Who We Are: The Army & Air Force Exchange Service, also known as “the Exchange,” is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.

Job Title: FOOD SERVICE WORKER LEADER

Exchange Location: United States - Kansas - Fort Riley

Facility Name: RILEY BK 5155

Employment Category: Regular Part Time

Career Area: Hospitality and Restaurant Operations

Job Grade: 3

Supervisor: No

Salary Minimum: $10.76

Salary Maximum: $12.56

Number of Positions Remaining: 1

Removal Date: 22-Apr-2018