Army & Air Force Exchange Service FOOD SERVICE FOREMAN in Fort Riley, Kansas

Job Description

SUPERVISES A SHIFT OPERATION IN A FOOD ACTIVITY OPERATION. THIS POSITION REQUIRES ASSOCIATE TO BE FRIENDLY AND PASSIONATELY FOCUSED ON DELIVERING A PERSONALIZED CUSTOMER EXPERIENCE.

1.SUPERVISES THE PREPARATION AND SALE OF FOOD ITEMS DURING AN ASSIGNED SHIFT. RECEIVES, VERIFIES AND CHECKS QUALITY OF FOOD/SUPPLY ITEMS. ESTIMATES AND ORDERS FOOD/SUPPLIES AS REQUIRED.

  1. GREETS EACH CUSTOMER UPON CONTACT. ASSISTS CUSTOMER BY LISTENING TO NEEDS, OFFERING SUGGESTIONS AND THANKING CUSTOMER FOR THEIR BUSINESS. RESOLVES CUSTOMER COMPLAINTS AT THE LOWEST LEVEL AND INFORMS MANAGEMENT OF BARRIERS TO MEETING THE OPTIMAL CUSTOMER EXPERIENCE.

3.PREPARES, MAINTAINS, AND PROCESSES ACCOUNTING AND FACILITY OPERATIONAL REPORTS.

4.PARTICIPATES IN THE ESTABLISHMENT AND ACHIEVEMENT OF SERVICE AND SALE GOALS FOR THE FOOD OPERATION. ENSURES OPTIMUM STOCK AVAILABILITY BY SUPERVISING OR PARTICIPATING IN PERIODIC STOCK COUNTS AND INVENTORY(S) AND UPDATES MERCHANDISE CONTROL RECORDS. MAINTAINS/CONTROLS PERSONNEL COST AND PRODUCTIVITY STANDARDS.

5.PERFORMS THE DUTIES OF SUBORDINATE ASSOCIATES AS REQUIRED BY WORKLOAD.

6.OPENS AND/OR CLOSES THE FACILITY IN ACCORDANCE WITH PUBLISHED POLICIES/REGULATIONS. ENSURES THE SECURITY OF CASH, FIXED ASSETS AND INVENTORY AND COMPLIES WITH FIRE, SAFETY, SANITATION AND SECURITY REGULATIONS. INITIATES WORK ORDERS FOR REPAIR AND MAINTENANCE.

7.SUPERVISES ASSIGNED ASSOCIATES. ESTABLISHES WORK SCHEDULES, ASSIGNS AND DISTRIBUTES WORK; COUNSELS; PREPARES PERFORMANCE REVIEWS, APPROVES/DISAPPROVES LEAVE SLIPS; TRAINS ASSOCIATES, RECOMMENDS ACTIONS AND PERFORMS OTHER SUPERVISORY FUNCTIONS.

8.RESPONSIBLE FOR ENFORCEMENT OF ALL NAME BRAND FAST FOOD (NBFF) AND EXCHANGE STANDARDS. MUST COMPLETE SERVSAFE (5640) AND APPLICABLE FAST FOOD CERTIFICATION(S) WITHIN 90 DAYS OF HIRE.

9.KEEPS ABREAST OF, ACTIVELY SUPPORTS AND, AS REQUIRED, IMPLEMENTS THE PROVISIONS OF PERTINENT PUBLIC LAWS, EXECUTIVE ORDERS, AND DIRECTIVES RELATING TO THE FEDERAL EQUAL OPPORTUNITY (EEO) PROGRAM WITHIN THE EXCHANGE.

10.PERFORMS OTHER RELATED DUTIES AS ASSIGNED.

ACTIVELY COMMUNICATES/PROMOTES THE BENEFITS OF THE IN-STORE CREDIT CARD TO CUSTOMERS IN ORDER TO DRIVE SALES GROWTH AND INCREASE CUSTOMER LOYALTY.

Availability: Various Shifts (Including Weekends & Holidays)

Monday-Friday 0900-1900

Saturday-Sunday 0900-1600

*WE ARE SEEKING A FRIENDLY, CUSTOMER-SERVICE ORIENTED PERSON TO JOIN OUR FORT RILEY WING ZONE EXCHANGE TEAM. THE SUCCESSFUL APPLICANT WILL BE SOMEONE WHO POSSESSESS GREAT LEADERSHIP ASSETS, EXCEPTIONAL CUSTOMER SERVICE SKILLS, AND THE ABILITY TO WORK AS PART OF A TEAM AS WELL AS INDEPENDENTLY TO ACCOMPLISH GOALS. SELECTED APPLICANT WILL BE RESPONSIBLE FOR THE SUPERVISION OF EMPLOYEES AND THE OVERALL OPERATIONAL STANDARDS OF THE FACILITY. MUST BE ABLE TO WORK SHIFTS VARYING BETWEEN THE OPERATION HOURS OF 0930-2000 MONDAY-FRIDAY AND 1000-1700 SATURDAY & SUNDAY TO INCLUDE NIGHTS/WEEKENDS/HOLIDAYS. *

THIS IS A REGULAR PART TIME (RPT) POSITION THAT HAS IMMEDIATE BENEFITS SUCH AS MEDICAL/DENTAL/LIFE INSURANCE, 401K, PAID HOLIDAY AND VACATION/SICK LEAVE. **

MUST BE AT LEAST 21 YEARS OF AGE.

ASSESSMENT MUST BE COMPLETED TO BE CONSIDERED FOR EMPLOYMENT.

MUST BE ABLE TO ATTEND TDY TRAINING UP TO 6 WEEKS AND HAVE THE ABILITY TO QUALIFY FOR SERVE SAFE CERTFICATION.**

Job Qualifications

6 MONTHS OF RESTAURANT OR RELATED FOOD SERVICE OPERATIONS EXPERIENCE.

OR

SUCCESSFUL COMPLETION OF NBFF TRAINING OR THE EXCHANGE RESTAURANT OPERATIONS MANAGEMENT ACADEMY (ROMA).

If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.

Additional Qualifications/Requirements

MUST BE AT LEAST 21 YEARS OF AGE.

MUST BE ABLE TO GO TDY FOR 30-60 DAYS FOR TRAINING.

MUST BE AVAILABLE FOR ALL SHIFTS TO INCLUDE DAYS,EVENINGS, WEEKENDS AND HOLIDAYS.

ASSESSMENT MUST BE COMPLETED TO BE CONSIDERED FOR EMPLOYMENT.

Facility Name: RILEY WING ZONE

Job Grade: 2

Career Area: Hospitality and Restaurant Operations

Supervisor: Yes

Salary Minimum: $11.83

Salary Maximum: $13.81

Number of Positions Remaining: 1

Job Expires: 02-Jul-2018