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TekSynap User Device Support Lead in Fort Leavenworth, Kansas

We are seeking a User Device Support Lead to join our team supporting ITES-TRAC in Fort Leavenworth, KS.

TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

Visit us at www.TekSynap.com.

Apply now to explore jobs with us!


  • Install, operate, and maintain user devices (computers, printers/MFDs, and VTC systems).

  • Diagnose, troubleshoot, and restore computers and printers/MFDs.

  • Video-teleconference (VTC) cybersecurity operations and end-user devices; evaluation of future computing requirements

  • KM and support of systems hosted on Army Enterprise servers and locally supported applications with Microsoft SharePoint and other COTS and Government off the shelf (GOTS) products

  • Disaster recovery support to include restoration of files and data and periodic backups of key mission data; software patches and upgrades; general network setup and maintenance to include internal wiring of the networks supporting individual and event-based requirements

  • Security reporting and compliance to the local Network Enterprise Center (NEC) and AFC general IT support for the TRAC workforce.

  • Aspects of the development and implementation of assigned projects and provides a single point of contact for those projects.

  • Takes projects from original concept through final implementation.

  • Interfaces with all areas affected by the project including end users, computer services, and client services.

  • Develops detailed work plans, schedules, project estimates, resource plans, and status reports.

  • Conducts project meetings and is responsible for project tracking and analysis.

  • Ensures adherence to quality standards and reviews project deliverables.

  • Manages the integration of vendor tasks and tracks and reviews vendor deliverables.

  • Provides technical and analytical guidance to project team.

  • Recommends and takes action to direct the analysis and solutions of problems.


  • At least 3+ years of experience as Lead or Senior Systems Administrator

  • Active Secret Clearance

  • Certified for Security+ or higher-level rating for security training


  • Establish Focus

  • Change Management

  • Develop Others

  • Oral Communication

  • Written Communication

  • Interpersonal Awareness

  • Build Relationships

  • Analytical Thinking

  • Conceptual Thinking

  • Strategic Thinking

  • Technical Expertise

  • Initiative

  • Foster Innovation

  • Results Oriented

  • Teamwork

  • Customer Service


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

  • Location: Fort Leavenworth, KS

  • Type of environment: Office

  • Noise level: Low

  • Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.

  • Amount of Travel: 10%


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.


Citizenship: US

Clearance requirement: Active Secret


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

ID: 2021-1672

External Company URL: https://www.teksynap.com/