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As Operations Manager, you’ll keep our hotel running smoothly and make sure everything is working well and all our guests are safe and comfortable. You’ll maximize financial returns, driving development of people, creating, and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence.

Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers.

Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues - recognize good performance.

Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.

Recommend or initiate any HR elated actions where needed.

Drive a great working environment for teams to thrive – connect departments to create sense of one team.

Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures.

Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Help the General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.

Monitor and report variances against budget and control labor costs and other expenses.

Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.

Foster positive owner relationships if applicable and assist in providing ongoing information and status reports.

Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner.

Review guest feedback and implement strategies for continuous improvement.

Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests.

Lead marketing efforts to up sell guests on hotel services, offerings, and amenities.

Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.

Comply with Federal, State, and local laws regarding health, safety, and alcohol services.

Maintain a focus and commitment to operating a “green” hotel.

Perform other duties as assigned. May also serve as manager on duty.

What We Need from You –

Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration. 

Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience.

Previous extended stay experience or experience in a hotel of similar size and complexity preferred.

Must speak fluent English. Other languages preferred.

What we Offer ─

We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Not Applicable for CA, CO, NJ, NY, WA, HI, applicants.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.