U.S. Army Training and Doctrine Command Information Technology Specialist (Systems Administration/Cust Support) in Fort Leavenworth, Kansas
Summary About the Position: Serves as Information Technology Specialist system administration and customer support maintenance services for Command and General Staff College Information Technology (IT) equipment, software, systems, interfaces and networks. Responsibilities Install, test, and prepare performance reports and recommendations on such equipment as microcomputers, servers, printers, scanners, etc. Evaluate IT hardware and software used by activities. Conduct studies of detailed capabilities of hardware or software to meet user needs. Detect damaged or lost files, optimizes disk management, measures system performance, controls system security, and/or extends system capabilities to support local requirements. Devise recovery plans for system failures. Re-image customer workstations as needed and resolves complex problems. Perform highly technical computer systems administration. Provide custom installation and maintenance of hardware and software. Investigate and resolve problems arising in the user operation of equipment/systems. Prepare and conduct training in network system operations. Serve as System Administrator for multiple servers in an Active Directory environment. Respond to a variety of failures to devise recovery plans for system failures. Provide support to activities on evaluating, installing, modifying, and using a variety of personal computer and server hardware and software to accomplish assigned functions. Demonstrate features of equipment and software in use and for possible applications. Assist users in configuring standard and unique software packages to meet specific needs. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Permanent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceExecutive Order (E.O.) 12721Interagency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferOffice of Personnel Management (OPM) Interchange Agreement EligiblePeople with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleReinstatementVeterans Employment Opportunity Act (VEOA) of 1998Veterans Recruitment Appointment (VRA) In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. GRADE GS-11: Specialized Experience and Information Technology (IT) Competencies: One year of specialized experience equivalent to the GS-09 grade level in the Federal service which includes experience troubleshooting and configuring unclassified and classified workstations; troubleshooting and configuring peripheral devices; providing customer support; and maintaining and updating an Active Directory. IT-Related experience (paid or unpaid) must demonstrate each of the following four competencies: 1. Attention to Detail- is through when performing work and conscientious about attending to detail; 2. Customer Service- works with clients and customers (that is, any individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provides information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services; 3. Oral Communication- expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately; and 4. Problem Solving- identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. (NOTE: IT Competencies must be demonstrated in your resume) .-OR- Education: Successful completion of a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks. (Note: You must attach a copy of your transcripts.) You will be evaluated on the basis of your level of competency in the following areas: ComplianceHardwareInformation Technology Customer SupportOperating SystemsSystem Administration Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-09 for the GS-11 position) NOTE: All applicants must meet applicable time-in-grade and specialized experience requirements within thirty (30) days after the closing date of the announcement. Education Only education or degrees from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. For a list of approved or accredited colleges and universities that offer degrees accepted by the U.S. Office of Personnel Management, please visit http://www.ed.gov. After you access this website, search for the database for all colleges, universities, schools, and educational institutions that have been accredited by accrediting bodies or organizations recognized by the U.S. Department of Education. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Two year trial/probationary period may be required. Direct deposit of pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 34 - Information Technology Management position. You may claim military spouse preference (MSP). If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit https://www.dfas.mil/civilianemployees/civrelo/Civilian-Moving-Expenses-Tax-Deduction/ for more information. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Permanent Change of Station (PCS) allowances may be authorized, subject to the provisions of the Joint Travel Regulations and an agency determination that a PCS move is in the Government Interest. Relocation and/or recruitment incentives may be authorized. This position is a TERM position, Not to Exceed 2 years Position may be filled as a temporary promotion or temporary reassignment NTE 2 years by a current permanent Army Employee Temporary promotions or reassignments may be extended up to a maximum of five years, and may be made permanent without further competition Position may be filled as a term appointment NTE 2 years, if the candidate is not a current permanent Army employee. Term appointments may be extended up to a maximum of six years, and may be made permanent without further competition.