La Quinta Inn & Suites Front Desk in Emporia, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11450203
Following is the primary responsibility of Front Desk Agent:
+ Checks guests into and out of the hotel in an accurate, speedy and courteous manner.
+ Efficiently handles all payments received whether they are cash, and or credit card.
+ Ensures that all hotel keys are distributed to the appropriate guests and that guest privacy is maintained.
+ Responsible for maintaining all documentation regarding room registration, changes, credit card transactions, customer service and maintenance issues.
+ Offers guests assistance whenever possible.
+ Responsible for resolving escalated customer relations issues.
+ Ensure systems and procedures are in place and followed for guest safety and security.
+ Reports any maintenance, security, or safety issues to the appropriate staff.
+ Ensure that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies.