Cobalt MedPlans Customer Service Representatives - REMOTE in Emporia, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12540938
- Answer inbound calls from providers and members regarding insurance benefits, eligibility and claims.
- Collect relevant information and analyze problems using computerized systems for researching membership and policy information, claim records and other data.
- Answer questions, provide information, and resolve issues in a professional and compassionate manner.
- Use computerized system for documenting calls and outcomes for accurate tracking and analysis.
- Develop and maintain positive customer relations and coordination with various functions within the company to ensure customer requests and questions are handled appropriately in a timely manner.