Swift Transportation Terminal Driver Support Specialist in Edwardsville, Kansas
Primary Purpose and Essential Functions: Provide drivers with necessary support due to absence, or during evening and/or weekend hours so that drivers can deliver loads safely and on time.
Respond to drivers needs and questions regarding schedule, loads, paperwork etc.
Immediately escalate calls for emergency situations involving law enforcement and/or driver compliance.
Dispatch drivers on pre-planned loads and complete all corresponding data entry and/or paperwork.
Resolve load targets and work with appropriate parties to address customers' special needs/requests as it relates to load planning and/or on-time delivery.
Monitor assigned loads and appropriately document issues and/or resolutions and/or escalations.
Hand off appropriate information to next shift.
Promote driver safety at all times.
Provide operational and/or administrative support to terminal leadership as necessary.
Proactively work to assist others in achieving the organization's objective.
Skills: Must have strong communication skills. Must be able to work in high pressure situations. Must possess strong problem solving skills. Must be self-motivated. Must be detail-orientated.
Education: High School Diploma or equivalent required.
Experience Required: Previous related experience in call center and/or transportation operations preferred.