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Centura Health Patient Service Representative in Dodge City, Kansas

Welcome to Centura Health:

Welcome to Centura Health – the largest health ecosystem in Colorado and Kansas. Welcome to living your mission among thousands of people on fire to live theirs too. Welcome to options and possibility where you can chart the direction and flow of your career. Welcome to the freedom to believe in what you believe, and welcome to a family guided by shared values and a commitment to extending the healing ministry of Christ. Welcome to extremely important industry challenges and opportunities to solve complex problems. Welcome to highly intelligent teams and overflowing community. And welcome to wholeness of mind, body and spirit. Welcome to Centura Health.

You have a purpose, unique talents and NOW is the time to embrace it, live it and put it to work. At Centura Health, we value incredible people with incredible skills – but your commitment to a greater cause is something we value even more. This is the heartbeat of our organization and your time will be spent in a supportive, team environment with resources to help you flourish and leaders who care about your success.

Flourishing Begins Here:

Provide clerical/office support within a physician clinic, including, but not limited to reception, telephone, medical records, charge entry, referrals, and retrieval of medical information from internal and external systems and sources. Also provide support by facilitating, communicating, and collaborating with both the healthcare team and the patient/family to identify and meet the physical, emotional and spiritual needs of the patient. Demonstrates personal accountability for relationshipbased care, organizational mission, and core values.

Schedule and confirm patient appointments and revise appointments as needed.

Greet patients/caregivers and provide whatever assistance needed in a manner that reflects the high quality of services with

the understanding that the provision of quality medical care requires active teamwork and professional conduct.*

Follow up with patients who have not kept appointments. *

Thorough and confidential maintenance of patient charts and records including importing and communication of scanned

documents.*

Accurately gather and process all necessary information and data to complete all requirements in medical records, referral,

billing, and any medical treatment purposes. *

Timely processing of medical records according to best practices.*

Utilize registry to optimize pre-visit planning for patient care needs. *

Planning for patient appointments prior to their arrival, to include insurance coverage and medical record needs.*

Obtain and process appropriate payments at time of service.*

Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial

barriers; contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified. *

Provide relationship-based care that strives to understand what is most important to the patient.*

Care will be delivered with respect for cultural differences and the diversity of human experience.*

Cross train to all clerical operations and be prepared to work in other areas as needed. *

Demonstrates a commitment to the organization through ongoing participation at clinic based meetings.*

Maintain adequate level of supplies and maintain work and patients areas as necessary to facilitate clean, smooth

operations.*

Answer and place telephone calls as they relate to job duties; taking accurate messages from patients for providers.*

Use quality measures to improve performance and accountability for patient outcomes, patient experiences and safe delivery

of care. *

Function effectively within inter-professional teams, fostering open communication, mutual respect, and shared decisionmaking to achieve quality patient care. Participate in the activities of an interdisciplinary care team that takes collective

responsibility for proactively supporting patient’s unity of body, mind and spirit. *

Contributes to continuous process improvement by taking an active role in patient experience and satisfaction.*

This job description is not intended to be an exhaustive list of all duties. Employee may perform other related duties as assigned.

What You Bring/Job Requirements:

In addition to bringing your whole self to the workplace each day, qualified candidates will need the following:

  • High School Diploma or GED required.

  • 2 years’ experience working in a healthcare setting, preferred experience in an outpatient clinic or physician office.

  • Previous work history that demonstrates basic office and computer skills, filing, telephone answering, reception, basic knowledge of computer software i.e. Microsoft Word, E-mail, Excel ,etc.

  • Knowledge of medical terminology and medical insurance payers

  • Attention to detail

  • Critical thinking and problem solving

  • Desire to work with patient populations

Physical Requirements - Sedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionally)

Your Connected Community:

When people and places align, incredible things happen. Just like the 21,000+ amazing associates who work here, every community within Centura Health’s connected ecosystem has its own unique history, story and personality.

Caring for Your Whole Well Being:

We’re committed to delivering whole person care and understand that a comprehensive benefits package enriches the lives of our associates at work and at home. At Centura Health, we offer incredible benefits that impact mind, body, and spirit to eligible associates. Our total rewards are designed with your well-being in mind and may include:

  • 401K, which includes matching when eligible

  • Three Health Insurance Plan Options including covering eligible dependents

  • Two Dental Insurance Plan Options including covering eligible dependents

  • Vision Insurance including covering eligible dependents

  • Daycare & Medical Flexible Spending Account Options

  • Leaves of Absence, Short Term Disability, and Long-Term Disability

  • Life Insurance and Spouse & Child/Dependent Life Insurance Coverage Options

  • Voluntary Benefits including Hospital Indemnity Coverage, Critical Illness, Accident, Permanent Life insurance, and Norton LifeLock

  • Paid Time Off & Sick Pay

  • Shift Differentials

  • Employee Wellness Resources

  • Employee Assistance Programs

  • Tuition Reimbursement

  • Relocation assistance based on location

  • Associate Discounts for Phone, Cell Phone Plans, Auto Insurance, Home Insurance, Auto Buying, Pet Insurance, and much more...

Everyone Thrives Here

You’re different, and we love it. Your perspectives, your ways, what you are on a mission to go and do – we’re all different at Centura Health, but we’re also all equally connected and supported. We are here to cultivate YOU in an environment which not only lifts you up, but propels you forward.

Centura Health is an Equal Opportunity Employer, including Veteran and Disability. Offers of employment are contingent upon successful completion of a pre-employment drug screen, health screen and background check.

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