Butler Community College Client Services Systems Specialist in Council Grove, Kansas
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Client Services Systems Specialist
The Client Services Systems Specialist is responsible for development and administration of several systems and applications within Information Services including ServiceNow, SCCM , Papercut, and LabStats. The developer will own the development tasks of ServiceNow based on integration and the needs of the institution. They will also perform system administration of SCCM , Papercut, LabStats and other applications as needed. They will perform the necessary tasks to design and develop configurations and customization of the applications they support. Incumbent must be self-motivated and comfortable in the dynamic atmosphere of a technical organization. Position requires incumbent to be organized, analytical, and adept at working in a team environment, able to implement on time within a project schedule, and able to handle multiple priorities in a fast-moving environment. Must be able to work both independently and as a productive member of a project team. The position works with key client stakeholders and senior technology leaders to integrate and maintain these systems throughout the college.
Campus LocationsEl Dorado
Nature of PositionFull Time
If Part Time, list Working Hours
Salary (Commensurate with education and experience)Starting at $50,897 /yr with applicable credit for prior experience. Benefits include paid leave, paid holidays, Butler tuition assistance, retirement plan participation and generous employer health insurance contribution.
Open Until Filled
Special Instructions Summary
The applicant may be requested to authorize the College to procure a consumer report(s) for employment purposes. We regret that the College is unable to sponsor employment Visas or consider individuals on time-limited Visa status.
Required knowledge and skills
A. Ability to work in a fast paced environment.B. Lead and contribute to a team environmentC. Assertiveness and diplomacy and the ability to determine when each is requiredD. Independent judgment and good time management skillsE. Maintain high customer service levels, even when dealing with challenging situations.F. Identify, isolate and communicate problems from/to all levels of users, technical staff and management.G. Aptitude for training and development of staff and customers.H. Maintain a good collaborative relationship with fellow employees and maintain positive relations with customers.I. Can follow complex instructions either written or orallyJ. Communicate clearly and concisely, both verbally and in writing.K. Utilize computers for scheduling, tracking, record keeping, and troubleshooting.L. Ability to stay focused on tasks and finish repairs in a timely manner.M. Must be able to sit for extended periods of time.N. Must be able to view computer screen for extended period s of time.O. Ability to wear a headset for extended periods of time.P. Adheres to set break schedules.Q. Comprehend and process multiple requests independently.R. Ability to reiterate requests, processes, and resolutions back to the customer.S. Meet the public and display a professional appearance.
A. Experience in an educational setting preferred.B. Experience with ITSM development preferredC. Experience with a wide array of software applications.D. ITIL Foundation training preferred.E. Two years’ work experience in a Service Desk environment.
Required educational background
A. Bachelor’s degree preferred.B. Associate’s degree and at least two years’ experience in ITSM operations required.