Mike Carpino Ford Lincoln Service Advisor in Columbus, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/11430129
Mike Carpino Ford is seeking a driven & motivated individual looking to advance their career in the automotive service industry as our Service Advisor as we expand our Parsons location into its brand new facility!
As a Service Advisor, you will be the first-point of contact to our customers within the Service Department. You will be vital in scheduling appointments, relaying important information about vehicle maintenance and repairs to customers, reviewing service history, while also providing and explaining accurate cost estimates.
Job Duties: Develop strong relationships with our customer base and act as main point person for service questions, emergencies, and concerns
Maintain a high standard of teamwork within the service department and between departments.
Open and close repair orders.
Take ownership of customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression on the customer.
Provide concierge support for all owner inquiries, whether over the phone or in person, to assure customer needs are handled to best abilities.
Ensure technicians' time is consistently sold to customers.
Be friendly, professional and efficient when working with customers and co-workers.
Keep front and rear counters clean and clutter-free.
Other tasks not listed.
Job Requirements: Ability to adjust and grow in a fast-paced environment.
Effective and clear communication abilities to fellow employees and customers.
Ability to build trusting relationships with clients.
Organization and attention to detail.
Excellent verbal and persuasive speaking skills.
Critical thinking and problem solving skills.
Ability to work autonomously.
Positive Attitude and Strong Work Ethic.
Maintain a professional, well-groomed, personal appearance.
Benefits Offered: Paid Time Off (vacation, personal, sick, holidays)