Job Information
Kansas Employer Irontime Sales Customer Service Representative in Coffeyville, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12882789
Position Goals
- Maintain customer satisfaction while generating sales.
Summary
- This position is responsible for acting as a liaison between customers and companies; assists with complaints, orders, errors, account questions, billing, shipping, receiving, posting, cancellation, and other queries.
Responsibilities
- Researching and posting items for sale online and on social media company accounts
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
- Organize and gather detailed information about inventory for posting online on various sales sites.
- Organize and maintain the warehouse and inventory
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed.
- Performs other duties as assigned by the department manager.
Requirements & Skills
- Skilled written and oral communication
- Detail oriented and goal driven
- Customer service focus
- Proficient MS Office applications and online site administration
- Typing speed of 45 WPM
- Organizational skills
- Ability to lift up to 50 pounds on occasion
- Valid drivers license
Working Conditions
- Customer Service Representative is in an office and shop environment. Weekend work is expected.
Disclaimer
- The preceding description is not designed to be a complete list of all duties and responsibilities required.
Management Relationships
- Customer Service Representatives report to the Irontime Sales Manager
Pre-Screening
- Five Panel Drug Screen
- Standard Physical
- Criminal Background Check with Felony and Misdemeanor
- Employment Verification
- Social Security Verification
Software & Tools
- Mas 90 / Sage 100
- Microsoft Office
- Internet Browser
- Adobe Acrobat
- Microsoft Outlook
- Camera
- Steel toed boots
- Measuring Tape