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Kustom Signals Shipping/Receiving Clerk in Chanute, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12686134

Position Summary:

Receive returned items using a One-Piece Flow process. Package and ship units back to customers using a One Piece flow process while entering data into JD-Edward and UPS system. Primary focus for this position is return and repair of customer units but will also do shipping of new product and shipping/receiving in other areas.

Supervisory Responsibilities:


Duties and Responsibilities:

  • Open and re-box units received, check warranty status, enter customer information and complaint into JDE.
  • Separate units by RMA, repairs, and/or replacement parts.
  • Contact customer or internal Support for additional information or clarification of repair request.
  • Re-box returns and deliver to technician or designated area.
  • Submit weekly report and maintain metrics of daily RMA Service order History and RX items, maintain records of all transactions.
  • Maintain total receive log.
  • Contact customer for Credit Card, PO numbers and estimates approval information.
  • Package systems so as no damage will occur during shipping process.
  • Research order, units and previous shipments including tracking and correction of shipments issues.
  • Administer Hold orders thru the accounting department for shipping.
  • Key information into UPS computer to ensure accuracy of shipping information: correct customer, name, and complete mailing address.
  • Ship confirm all service repairs through JDE including special Export/International shipping.
  • Requisition , and store material to maintain stock for shipping and receiving process.
  • Keep work area neat and clean.
  • Participate in weekly departmental meetings.
  • Review and evaluate job description annually.
  • Perform any and all duties assigned by Supervisor/Manager.

Equipment To Be Used:

PC, telephone, copy machine, fax machine, printer.