Kansas Works Jobs

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/12917244

Responsibilities & Expectations

1. Lead and Manage the Performance of the Retail Bank Non-Exempt Employees

• Partner with Branch Manager to conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching.
• Provide onsite leadership and motivation, as well as direct the daily work of a minimum of 2-4 retail bank employees.
• Make recommendations and decisions regarding employee hiring, compensation, work schedule, promotion and discipline.
• Implement operating procedures and protocols.
• Train and develop bank team members for their current and future roles.

1. Assist with Growth of Retail Bank Net Income

• Recommend and provide accounts, loans, and services that address clients financial needs.
• Assist Bank Manager to achieve budgeted bank targets for growth of deposits and loans as well as non-interest income.
• Control bank expenses as appropriate.
• Demonstrate operational soundness to minimize risk exposure and to maintain quality production.
• Proactively make referrals to bank partners that result in additional revenue to the bank.

3. Ensure Consistent Delivery of a Superior Customer Experience

• Demonstrate excellent customer service skills and ensure same by retail bank team.
• Assist Bank Manager to create a welcoming, engaging, professional environment for clients and your team to experience.
• Proactively resolve client issues and ensure follow-through by retail bank team.
• Perform teller duties as needed.
• Approve transactions for other employees within your assigned authority limit.

1. Demonstrate Compliance with Applicable Laws and Regulations

• Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies, and procedures.
• Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate for this position.
• Actively work with clients to understand each clients normal account activity, as appropriate for this position.
• Complete periodic compliance training.
• Assist Bank Manager to ensure adherence to aforementioned points by bank team.

1. Perform other duties as assigned or required.

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::: {align="left"} Required Skills & Education :::

• High School Diploma or equivalent
• Previous banking experience preferred
• Excellent interpersonal, verbal, and written communication skills
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions