City of Arkansas City Customer Service Specialist in Arkansas City, Kansas

This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/ada/r/jobs/10720569 Employer: Arkansas CityDivision: Finance DepartmentJob Title: Customer Service SpecialistSalary: $12.86 HourlyJob Description: Customer Service Specialist (Finance Department)This position performs a variety of routine and complex tasks in providing customer service and processing for various utility tasks. This position requires the ability to work independently, work well with others and perform in a team environment on a daily basis. Frequent interaction with the general public and other employees is required. Candidate must possess excellent customer service skills. The ability to handle cash/close a cash drawer required. Must be able to become bonded. Bilingual preferred.Candidates must possess a high school diploma/acceptable equivalent. Associate degree or vocational school training in business administration, finance or related field preferred. Valid driver's license with a safe driving record as determined by the employer necessary.The successful applicant must pass post-offer, pre-employment drug/alcohol screens along with physical capacity profile and background checks. Credit history check required for this position. Pay Range: $12.86/hour (entry) - $17.40/hour (maximum).The City of Arkansas City provides an excellent benefits package including family health and dental insurance, life insurance and KPERS retirement benefits.Please apply through Kansas HRePartners at www.hrepartners.comApplications accepted until position is filled with initial review beginning Wednesday July 11th, 2018.EOE/ADA CITY OF ARKANSAS CITY CUSTOMER SERVICE SPECIALISTDepartment: Finance Pay Range: 17Division: None Location: City Hall FLSA: Hourly, Non-Exempt Work Shift: Generally M-F (unless otherwise necessary) Work Status: Full-Time PCP Level: 1 - Sedentary Work KPERS: KPERS Covered Position Residency: None Response Time: None Cell Allowance: No GENERAL OVERVIEW OF POSITION AND RESPONSIBILITIESPerforms a variety of routine and complex tasks in providing customer service and processing for various utility/municipal court tasks. This position requires the ability to work independently, work well with others and perform in a team environment on a daily basis. Frequent interaction with the general public and other employees is required.SUPERVISION RECEIVEDWorks under the general guidance and direction of the Finance Director.SUPERVISION EXERCISED None.ESSENTIAL FUNCTIONS Essential functions of the job may include but are not limited to the following:Professionally greets and assists the public.Responds to citizens, telephone and written inquiries.Completely and accurately processes actions for various utility/municipal court tasks.Correctly understands, prepares, and mails utility bills.Receipts various fines and fees.Monitors and processes delinquent accounts.Prepares monthly and quarterly reports.Calculates annual sewer average.NON-ESSENTIAL FUNCTIONSProvides backup to related positions.Completely and accurately prepares professional reports and correspondence.Attends training, workshops, and seminars as determined by the employer.Performs other duties as assigned.REQUIRED KNOWLEDGE, SKILLS AND ABILITIESWorking knowledge of computers, electronic data processing, modern office practices and procedures.Some knowledge of billing principles and practices.Ability to perform arithmetic computations accurately and quickly.Ability to communicate effectively verbally and in writing.Ability to establish successful working relationships .Ability to work and communicate well with customers.COMMITMENT TO MISSION AND ORGANIZATIONAL VALUESIt is each employee's commitment to uphold these core values while representing the City of Arkansas City in carrying out municipal duties as public servants. These values should form the basis for interactions with the general public, with other agencies and with each other.MissionThe City of Arkansas City strives to provide a high quality of life for its citizens by furnishing a variety of efficient services in a professional, courteous manner.Statement of Organizational ValuesWe value Professional Ethics, which includes:HonestyCompassionFairnessConfidentialityReliabilityStewardship of resourcesRespectfulnessNon-discriminatory behavior