DXC Technology Service Desk At Client Site in Topeka, KS in ANY CITY, Kansas
At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.
Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.
¨What you´ll do
To perform general IT operations functions such as monitoring, maintaining and managing the daily operation of IT services provided to clients.
The scope of work covers Incident & Inquiry management, Problem Management, Change Management, Service Request Management and Service Level Management
To provide quality technical support in the IT problems actively and in a timely manner.
Creation of tickets to track and document resolution of problems.
¨ Who You Are¨
High school diploma or G.E.D.
3 to 5 years of service desk experience.
Any experience in excellent customer service no matter what industry
Experience in handling calls to support customers and resolve issues with stipulated time
Experience in handling issues related to Microsoft O365, Outlook, Webex/Teams, VPN, Desktop, Etc.,
Experience in handling AD account lockouts Password resets basic software installation requests etc.
Experience in using ServiceNow ITSM tool for logging tickets
Good with Microsoft-based operating systems especially Windows 10.
Knowledge/experience or a qualification in the ITIL Framework
Experience of processes to keep improving service
Experience of understanding customers, managing incidents and meeting business expectations
Experience of security tooling and of protecting networks that link to client devices
´In addition to above requirements, our ideal candidate will also´
Basic business and analytical problem-solving skills.
Great communication skills.
Basic Troubleshooting skills.
This position is on client site in Kansas Ave, Suite 1300. Topeka, KS 66603.
Shift: weekdays 8 to 5.
Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.
At DXC we put our people first. In managing COVID-19, our actions are focused on the health, safety and well-being of our colleagues and their families and our approach is to encourage and support masking, testing and vaccination. With our Virtual First strategy most of our workforce now works remotely and will continue to do so. We recognize that requirements and availability around masking, testing and vaccination vary by location, and we continue to monitor and conform with government regulations and customer requirements specific to each location
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer (https://dxc.com/content/dam/dxc/projects/dxc-com/us/pdfs/careers/Equal-Employment-Opportunity.pdf) . All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link (https://mandatoryview.com/?LicenceId=c38a7700-5aa2-48a3-b95a-22e6e1fb0721&ProductType=OnlineApplicant&SubType=PG)
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Please note: DXC will respond only to requests for accommodations due to a disability.